EE, Orange or T-mobile

SCO

The EE group seem to have the best 3G coverage in my area, do they all use the same call centre's/customer service?

Is any of the group better customer service than the others?

simax

They use different centres..... T-Mobile tend to be more offshore based at present. EE use a lot of Orange staff in the UK.

Nodding_Donkey

Be careful, their coverage map is a work of fiction. Even if there is good physical coverage at the moment they are very good at shutting masts down leaving users with a very patchy service.

SCO

Nodding_Donkey wrote: »

Be careful, their coverage map is a work of fiction. Even if there is good physical coverage at the moment they are very good at shutting masts down leaving users with a very patchy service.

How common is this? is the map accurate to current masts or are they making it look better than it is.

jakethepeguk

Its EE, they dont have First position for the worst customer service in the country for nothing!

Don't believe anything they tell you either.
I personally would find out what network, people in your locality are using.

ryan92

You caught my attention at EE.... Please avoid them like the plague if you can

Nodding_Donkey

SCO wrote: »

How common is this? is the map accurate to current masts or are they making it look better than it is.

Well I'm pretty sure that it doesn't take account for all the masts they have de-commissioned due to 'overlap' AKA stuffing Orange and T Mobile customers.

And take a look at this http://www.cnet.com/uk/news/ee-rated-worst-mobile-network-in-2013/

Gillor

According to this report EE come out top for coverage, reliability and speed although it makes no mention of customer service:

http://www.rootmetrics.com/rsr/uk

Only trouble is, it's a bit like Anti-Virus test reports - the results depend on which report you read. And as previously mentioned you can't rely on network coverage maps.

Probably the best way is to talk to people in your immediate vicinity and see which network they are using.

ryan92

Gillor wrote: »

According to this report EE come out top for coverage, reliability and speed although it makes no mention of customer service:.

I assume in this instance 'EE' stands for 'EE , Orange and T-Mobile rather than just EE - so they will have 3 networks availability rolled into one which would make the best coverage sound about right as they have a few networks with different levels of coverage behind the scenes.

Zebrdee

Well it took me months to leave T-Mobile plus associated bills so I personally don't have a high regard for them. Plus for PAYG They are nearly twelve times more expensive than 3 for calls and way more for internet.

http://kenstechtips.com/index.php/compare-pay-as-you-go-networks

kingrulzuk

ryan92 wrote: »

You caught my attention at EE.... Please avoid them like the plague if you can

AYE totally agree