Easyjet Flight Problems

Sapper26

My son flew twice with Easyjet recently. On the first occasion he was returning from Belfast International Airport to Liverpool John Lennon Airport on the last scheduled flight (Sunday night 9pm). This flight was delayed for almost an hour as a crew member had failed to report for duty and another crew member had to be flown in. Consequently he missed his connecting train to Preston and had to spend the night in Liverpool until 7am the following morning when he got the next available train.


On the second occasion the last flight (same Airports, times and following Sunday) left approximately 40 minutes early without any public address or notification despite my son being in the departure lounge and booked in for over an hour before departure. When he went to the Easyjet desk to enquire why it had left early, he was told he had to pay a £65 'rescue fee' for the next available flight on Monday morning or the full price if he delayed but without any explanation as to why it had left early knowing he was in the airport.


I have attempted to complain through the Easyjet email system and Luton address and request an explanation and compensation but get the same robotic response from an overseas call centre. Even my written letter to the Luton address appears to have been flown out to the same place (Asia somewhere) as it was replied to in the same manner and returned via airmail!


Can anyone advise please!

tomtontom

Easyjet are contracted to get him to Liverpool airport. They did that, so any onward travel problems are for your son to deal with.

What was the date of the second flight? Was he at the gate in good time, and were there others who also missed the flight?

Sapper26

Thanks for that. The second flight was Sunday 2 Feb. As the time got closer to departure he made his way to the gate only to discover it closed as the flight had already gone. As far as I know, one other passenger was also left stranded.

fozmcfc

Most travel companies, have T&C's that mean that are not responsible for any costs involved, due to late/cancelled transportation.

As for leaving early, well I would be very surprised if it is as black and white as your son says. They must have offered up some reason as to why it left early. I can't believe that no notification was given and certainly someone wouldn't be charged extra, for missing it through no fault of their own. I'm pretty sure more than one person would have missed the flight as well, if that was the case.

Sorry but I don't believe you are being told the full truth by your son.

You are not the customer, so have no right to complain anyway IMO, that's your sons job. Perhaps he doesn't want to, for reasons he only knows himself.

tomtontom

According to FlightStats that flight left ten minutes early, and arrived 13 minutes early at LPL. Sorry but it sounds like he needs to buy a new watch

Poppie68

Even if the 1st flight had taken off at 9pm he would of been pushing it trying to catch the last train from Liverpool to Preston..also why did he have to wait until 7am, the first morning train is 5.30am?
In regards to the 2nd flight they must of made public anouncements otherwise more than 2 passengers would of missed the flight. All sounds like it needs to be put down to experience and will make him more aware next time.

Caz3121

Sapper26 wrote: »

As the time got closer to departure he made his way to the gate only to discover it closed as the flight had already gone.

I am pretty sure the Easyjet boarding card states the gate closure time of about 30 minutes before the flight which is when they would normally start boarding

Weyoun

tomtontom wrote: »

Easyjet are contracted to get him to Liverpool airport. They did that, so any onward travel problems are for your son to deal with.

Surely they're contracted to get him to Liverpool Airport at a particular time! Why should the destination matter, but not the time?

bod1467

Because timing can be affected by many factors outwith the airline's control, but destination is firm and fixed because the airline has a licence to fly that route.

Weyoun

bod1467 wrote: »

Because timing can be affected by many factors outwith the airline's control, but destination is firm and fixed because the airline has a licence to fly that route.

Availability of the destination could likewise be affected by factors outwith the airline's control. Holding a licence doesn't necessarily mean that the destination is available.

I'm not saying they should be held accountable for, say a delay of ten seconds, but surely there must be some reasonable limits. Otherwise I could book a flight to Liverpool for tomorrow and they could turn around and tell me the flight has been delayed by fifty years!

bod1467

Oh there are avenues to claim compensation for such situations, in terms of what you have paid them. What you CAN'T claim though is compensation for consequential loss caused by their failure to delivery you to the right destination at the right time. Their T&Cs will (and do) exclude such liabilities.

And that is what this thread is about.