Motorola F3 - Orange Pay As You Go £9.99 delivered (no top-up required)

adrian2000

Just sent another e-mail again no reply, but did receive a call saying that I wanted to place an order? I said no I was chasing the where abouts of my order that I placed last Tuesday and was advised that had been despatched on Friday. Was told I needed to place another order. I asked why I would need to place another order and was told there had been a problem with the order. If I wanted to place an order they were now £19.99 and had to have £10.00 airtime. I said in that case I did not want to place an order and the guy said ok and put the phone down.

How that for customer service?

I wont need reminding not to be an orange customer when my contract with 02 runs out this month.


Adrian

loving_taurian

adrian2000 wrote: »

Just sent another e-mail again no reply, but did receive a call saying that I wanted to place an order? I said no I was chasing the where abouts of my order that I placed last Tuesday and was advised that had been despatched on Friday. Was told I needed to place another order. I asked why I would need to place another order and was told there had been a problem with the order. If I wanted to place an order they were now £19.99 and had to have £10.00 airtime. I said in that case I did not want to place an order and the guy said ok and put the phone down.

How that for customer service?

I wont need reminding not to be an orange customer when my contract with 02 runs out this month.


Adrian

Also note that i was told by the manager that the staff who are on the frontline ie. the advisors does not even know about this as yet that all the orders have been cancelled.
please make sure everyone who has placed an order gets it cancelled and ask for their refund otherwise you all will be hanging for a refund ,same as me for the last 5 weeks, still havent received me refund how about this ????

ORANGE IS IN SHAMBLES

tapilicious

No apology for wasting people's time :mad:

essaym

Got an email saying my order had been processed, expect your phone in 2 days, 6 days later, no phone.

I rang them and was told that there had been a problem and I would have to buy a £10 voucher to enable the phone to be delivered. I said ok without thinking really, and then changed my mind thinking it wasnt as much as a bargain, but I was then told it was too late and the order had been processed!

So looks like i am waiting for the phone to arrive before sending it back under the 14 day cooling off period, if I have to pay postage, I'm going to kick up a fuss!

I was also told that the reason the deal had been changed was because "our foreighn friends have got wind of the offer and bought loads to sell in their shops back home"

stpandp

after receiving the "out of stock" email last week, the phone turned up this morning

dirtydogmitchell

i am really angry-just called orange to chase my order from 3rd july for motorola f3 @9.99.money was taken out of my bank on 9th july and still nothing.called them and they say its been cancelled cos the batches of F3's are FAULTY...he goes well if you want us to send you a faulty phone then we will.all the F3'S ordered are no good and you have to re--order..i said ''so it has nothing to do with the price being only £9.99 ''and he said erm well if you were to re-order it will cost you £19.99!
absolutely full of sh**,talking a load of bull.obviuosly telling customers whatever bull they like to shut them up.
no email to apologise or even to tell me my order was cancelled.i said and you pride yourselves on outstanding customer service!-your having a laugh!
i said i wont be re-ordering and i want my refund which he says will take 2 days...really mad-hate jobsworths who cant tell the truth and be polite...orange need to sort this out!!!!:mad:

Spikeybabe

loving_taurian wrote: »

BAD NEWS PEOPLE !!!
NO ONE IS GETTING THIS FONE ..

IVE JUST HAD A WORD WITH A SENIOR MANAGER REGARDING SOME OTHER STUFF AND AND I ASKED HIM ABOUT MY CURRENT ORDER NOT ARRIVED AND WAS TOLD THAT ORANGE RECEIVED 500 ORDERS AND THE PRICE ONLINE WAS C**KED UP AND IT SHOULD HAVE BEEN £19.99 NOT £9.99 SO THEY WILL BE REFUNDING EVERYONE .....:mad: :mad: :mad: :mad: :mad:

I purchased this phone from my local orange shop, at the £9.99 price.... Paid £19.99 (inc the £10 top up).

kevrex

billymac wrote: »

The MOTOFONE F3 from Motorola is simple, functional and fashionable.

Normally you need to but a £10 top-up with these PAYG phones however that requirement seems to have been dropped just now so the phone is only £9.99 delivered.

http://shop.orange.co.uk/shop/show/handset/motorola_motofone_f3/detail/pay_as_you_go

Many thanks. ordered last week and arrived this morning. it took over a week to arrive but its ok

stpandp

kevrex wrote: »

Many thanks. ordered last week and arrived this morning. it took over a week to arrive but its ok

...although it's the oddest phone I've ever seen - somehow retro (in the way you have to do texts) and modern (because of the keyboard). I'd love to meet the designer.

RichardJohn_2

stpandp wrote: »

...although it's the oddest phone I've ever seen - somehow retro (in the way you have to do texts) and modern (because of the keyboard). I'd love to meet the designer.

Hehe, it's meant for developing nations.