Help me with o2 and a huge phone bill!

grumbler

Beware that Tesco Mobile is the only network that offers 'hard' capping.
PAYG with bundles is similar to 1-month capped contracts.

Earthworm

Have you thought about paying out of the contract to then move to pay as you go? It would probably cost around £250 which by the look of things is currently one months bill. Giff Gaff use O2 and give a lot more than O2.

Netwizard

Why would o2 help? If he has made the calls outside of his allowance, then someone must pay for them. Not sure why they would give any discount on the bill if the minutes have been used.

spacey2012

Take the sim card back, surely paying the default contract each month whilst you can serve notice to end it and leaving the sim card in a drawer is better ?
Let him get a GIFF GAFF card and earn his top ups.

Failing that, get ready for some more huge bills.

macman

mj2000uk wrote: »

Macman, thanks for your moral judgement and re-iteration of points already made.

Just so you are aware, o2 do not inform you by any medium where the tariff is exceeded. Not a text (which I would not see as you have rightly pointed out), not an email and not a letter or a call to a landline.

Not a very helpful reply but a reply all the same.

No moral judgement was made whatsoever. I was simply informing you of the reality that you seem unable to accept -that you and you alone bear the responsibility for this, and that o2 have no obligation to discount the bill. There is no need for the provider to inform you when you go over the limit, and if they did it would be done by text-which you would not see. You don't seriously expect them to write to everyone when they go over their bundled allowance? All the data is there on the phone logs to tell the user this.
We get this same story several times a week, and it's always blamed on the provider.

grumbler

Netwizard wrote: »

Why would o2 help?

Because they can? Why do people help other people, including complete strangers?

If he has made the calls outside of his allowance, then someone must pay for them.

The real cost of the calls is close to zero. It's all about sacrificing a part of their profit.

Not sure why they would give any discount on the bill if the minutes have been used.

It's not uncommon for networks to apply retrospectively some bundle when this happens first time to their customers.

pepdavies

There's a need for a sticky notice in this forum. If you've given a contract phone to a child, don't expect any sympathy. There's a reason only adults can take out contracts. I'm 34 and I'm perfectly happy with payg.

pimento

mj2000uk wrote: »

All future phones will be renewed elsewhere. So that means they lose the £648.00 guaranteed on this tariff in future, they lose my £1056.00 tariff for a 2 year iphone and they lose my wifes £768.00 contract for an iPhone.

These wont make a ripple to o2 but they will lose them and it is o2 who, with a little understanding, are the only people who can do anything about that.

O2 won't care. They are the same as all the others and will replace your contracts with new ones from an equivalent angry parent decamping from Vodafone or EE.

Netwizard

grumbler wrote: »

Because they can? Why do people help other people, including complete strangers?
The real cost of the calls is close to zero. It's all about sacrificing a part of their profit.
It's not uncommon for networks to apply retrospectively some bundle when this happens first time to their customers.

but whatever happened to people taking responsibility?

If I had run up a bill like that as a teenager, my @ss would have been kicked and the sim card taken off me. I certainly would not have had chance to run up a second huge bill.

I hate this whole blame culture now. Lets always blame someone else! and shock horror as mobile network makes a profit! Those horrible companies!!

mobilejunkie

Absolutely. The original I know "what everyone thinks" sums up an attitude. Actually it would have been why give a teenager with the same degree of responsibility as their parent a blank cheque-book in the form of a mobile contract in the first place? Personal responsibility rather than blaming the innocent party (O2) is the real answer.