Add your feedback on energy supplier Extra Energy

lisa110rry

"Exactly... Why should we have to"

No, we shouldn't have to, but I do it each month for the following reasons:

1. I am convinced the logarithms used by ALL the energy companies are flawed. The only alternative to that is that they are ALL trying to fraudulently gain over-the-odds payments.

2. I was once told I wouldn't be able to calculate my usage by some pimply faced (probably) boy from Scottish Power.

3. I like having ammunition for my calls.

Back in the "good old days" of British Gas and Norweb did I have any problems? I mean back before de-nationalisation? No. But perhaps others' experiences were different.

JohnM5206

The day before they were due to take over my dual fuel supply, I advised that they had incorrect Serial Number and MPRN number for the gas side.
The following day they sent emails confirming that they had taken over my energy supplies. I queried this and they confirmed that yes they had taken over the electricity. That was the energy takeover they refer to!
That, on 23 January, and despite a formal complaint being submitted on that day, was the last communication between us.
Just counting the days to take the complaint forward.

extraenergy

JohnM5206 wrote: »

The day before they were due to take over my dual fuel supply, I advised that they had incorrect Serial Number and MPRN number for the gas side.
The following day they sent emails confirming that they had taken over my energy supplies. I queried this and they confirmed that yes they had taken over the electricity. That was the energy takeover they refer to!
That, on 23 January, and despite a formal complaint being submitted on that day, was the last communication between us.
Just counting the days to take the complaint forward.

Good Afternoon JohnM5206

I am sorry to hear this. Please email me your details to [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL] and I will look into this for you.

Grainne

lisa110rry

You're back! Excellent, now I think we'll get some positive results!

Grainne, I sent a message via customer services a little over 10 days ago and haven't had a response, may I also email that address?

Regards, Lisa

nightswimming

Grainne, is the contact form on the website working? I submitted a query a week ago and have not heard anything.

Not unrelated: The system will not accept a reading when your meter returns to 00000.

Bunnyzilla

i joined this company in August. On Compare the Market i was informed i would save £240 per year. My payments have stayed the same. there are no bills. I feel like I am being held to ransom. Something should be done about them! It is amazing that they can get away with such poor service. I complained to Compare the Market............ no good.
It is a high price to pay for a flippin' stuffed toy.
I do not trust comparison websites. As soon as spring has come and gone I will leave EE. Lick my wounds learn and never do this again.

extraenergy

lisa110rry wrote: »

You're back! Excellent, now I think we'll get some positive results!

Grainne, I sent a message via customer services a little over 10 days ago and haven't had a response, may I also email that address?

Regards, Lisa

Good Morning lisa110rry please email me at [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL] quoting your account number

extraenergy

nightswimming wrote: »

Grainne, is the contact form on the website working? I submitted a query a week ago and have not heard anything.

Not unrelated: The system will not accept a reading when your meter returns to 00000.

Good Morning nightswimming. I am sorry to hear this. Please email me your query to [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL]
There should be no problems with submitting a meter reading, but if you email this too I can update this for you.

lisa110rry

Thank you, I have emailed.

MEMBER02

i switched over to eon from this shambles of a company which is ee(£50 is a bargain to leave),im having to chase my final bills now as my account hasnt been updated and i have alot of credit,my complaint as been moved to a specialist team from ee and i got a email today acknowledging this and they couldnt even get my correct adress right!