Add your feedback on energy supplier Extra Energy

Keen_Saver

Left them on 3rd March and still waiting for final bill (They owe me over £100) :mad:

Tara180

MEMBER02 wrote: »

Thanks tara,called them earlier and got what i thought was a very symphetic lady,promised me a call back within a hour,i told her i dont beleive a word she says and all other problems i had with this company,as expected never called back,im going to wait til 23rd june as that is when ombudsmans final descision needs to be fullfilled by ee,when i dont get my final bill and compensation i will file a court claim against them

Can you work out your final bill? If you can, you can use it to work out the money they owe you to claim off them. Even if your calculation is not %100 correct , they will respond by working it out and ultimately produce the final bill (to admit or defend). This works quicker if your calculations of the money owed is higher than the actual!

pawpurrs

After chasing yet again I finally got my final bill which I can't understand, and despite reassurances I wouldn't be charged exit fees, I have been, so far they owe me £200, not sure the opening reads they have are correct.

MEMBER02

Tara180 wrote: »

Can you work out your final bill? If you can, you can use it to work out the money they owe you to claim off them. Even if your calculation is not %100 correct , they will respond by working it out and ultimately produce the final bill (to admit or defend). This works quicker if your calculations of the money owed is higher than the actual!

well i got the final reading from edf which is the start reading for ee and the end reading,is there a website for working the bill out?cheers

Biggles

MEMBER02 wrote: »

well i got the final reading from edf which is the start reading for ee and the end reading,is there a website for working the bill out?

It's only sums, Excel does it for me.

fussypensioner

MEMBER02 wrote: »

well i got the final reading from edf which is the start reading for ee and the end reading,is there a website for working the bill out?cheers

If you don't have the benefit of Excel here is a website where you can calculate your usage.

https://www.gasbillcalculator.com/

fizz07

Been with them for 6 months for a property we have not yet moved in. Currently in £500 credit and after reading this looks like it's going to me a mission getting any money back

Spoke to one of their adviser's who stated we would only get a refund after 12 months.

MEMBER02

fussypensioner wrote: »

If you don't have the benefit of Excel here is a website where you can calculate your usage.

https://www.gasbillcalculator.com/

Using this calculation and £75 awarded to me from ombudsman ee owe me around £350-thanks fussypensioner

MABLE

Mums account 1 year old today and no sign of a bill.

fussypensioner

MABLE wrote: »

Mums account 1 year old today and no sign of a bill.

:bdaycake: Happy Birthday

they are suppose to send a bill on the anniversary of your contract, don't hold your breath Mabel!