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MABLE

gren05 wrote: »

As per my original post in mid Feb......I finally received my final bill (...my one & only bill i hasten to add) after leaving them at the end of Nov after 14 months ........After numerous promises & pointless conversations I thought that I would finally be able to draw a line under my awful experience with EE .....

The Final Bill stated that the credit that I am due would be paid into my bank account on the 11th March....guess what NOTHING!!!!

So I shall be on the phone to them again today .....!!

At least you have your final bill and assume it is correct. They have produced mine a few times but they cannot get it right. I have worked out my final bill using an online tool and emailed it to them as they have problems working it out.

The last excuse was the vat was wrong. Perhaps they calculated it on the vat appropriate to Germany as that is where the bills are produced.

MEMBER02

MEMBER02 wrote: »

Im taking the energy ombudsman route,they advised me to send letter(recorded)give them 10 days to reply,if nothing they will take it on for me,i feel that emailing rep on here and calling cs is acheiving nothing

Posted complaint on 23rd feb signed for by ee on 24th feb,now 12th march(over 10 working days) and no correspondence phone call nothing so going to take it a step further!!

gren05

MABLE wrote: »

At least you have your final bill and assume it is correct. They have produced mine a few times but they cannot get it right. I have worked out my final bill using an online tool and emailed it to them as they have problems working it out.

The last excuse was the vat was wrong. Perhaps they calculated it on the vat appropriate to Germany as that is where the bills are produced.

Yes, your'e right...receiving my Final Bill was a relief....particularliy after all the chasing & wasted time I have spent. However the purpose of a Final Bill is to find out if you owe them or they owe you.......I am £370 in credit . So when your Final Bill states that you will be credited the money direct into your bank account on a specifc day as stated on the bottom of the bill then surely that is what should happen!!!

But again nothing surprises me anymore with EE. After phoning them yesterday to find out what the delay was I am still none the wiser as the promised phone call back did not happen.


To cap it all....I have logged into my account today to find that the final bill has been changed????? They now supposedly owe me even more money ...also I have received notification that my Direct debit is increasing by £72 up to £179 from the 6th April .....even though I left them at the end of November & have been with EDF since then!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

They clearly do not have a clue what they are doing.

I would advise any one who is tempted to move across to them to save money TO AVOID THEM AT ALL COST!!

The inconvenience & wasted time that this company has taken from me alone has left me exhausted!! Knowing that I now again have even more to sort out with them has left me totally drained.

My complaint with the ombundsman is ongoing, I will keep this up to date.

MABLE

gren05 wrote: »

Yes, your'e right...receiving my Final Bill was a relief....particularliy after all the chasing & wasted time I have spent. However the purpose of a Final Bill is to find out if you owe them or they owe you.......I am £370 in credit . So when your Final Bill states that you will be credited the money direct into your bank account on a specifc day as stated on the bottom of the bill then surely that is what should happen!!!

But again nothing surprises me anymore with EE. After phoning them yesterday to find out what the delay was I am still none the wiser as the promised phone call back did not happen.


To cap it all....I have logged into my account today to find that the final bill has been changed????? They now supposedly owe me even more money ...also I have received notification that my Direct debit is increasing by £72 up to £179 from the 6th April .....even though I left them at the end of November & have been with EDF since then!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

They clearly do not have a clue what they are doing.

I would advise any one who is tempted to move across to them to save money TO AVOID THEM AT ALL COST!!

The inconvenience & wasted time that this company has taken from me alone has left me exhausted!! Knowing that I now again have even more to sort out with them has left me totally drained.

My complaint with the ombundsman is ongoing, I will keep this up to date.

Exhausting is an under statement. Since leaving them in the latter part of last year I have been given so many promises. When I rang a few days ago I spoke to an Advisor called Shirley. Don't worry she said I am going along to billing now and will call you back very shortly with the outcome. Over an hour passed no call.

I rang and said could I speak to Shirley but they had no one there of that name. I assume now they are given out false names.

The billing manager who who at the beginning was very helpful and did his best to try and bring the matter to a satisfactory conclusion has now given up on me completely. To the point I email him and now decides communication is now too painful and just does not reply anymore.

Since leaving EE I joined N Power and am now with E.ON and no problems at all with the last two companies. Any credits due to me
have already been paid and final bill from NP received.

I too will keep this board updated on the next thrilling instalment of getting my final bill and hopefully any credit due to me.

MEMBER02

Things just get worse,i left ee in december to join eon,i gave my meter readings and things seemed ok,eon took over my supply and in feb i decided to sign up to msa collective switch with sainsburys,about a month ago eon contacted me regarding my meter reading as they had sent it over to ee 3 times and they never responded,they then said they will call ee,yesterday i got a bill from eon hughly overestimated i called eon and they said ee had still not agreed the final reading with them and need to wait 28days,my gas is due to go live with sainsburys on 19/3 yet eon cant do alot due to ee being incompetent!!i have escalated my complaint with ee to ombudsman as ee havent responded to my letter.surely ee should not be trusted with customers cash as they clearly are a s**t company and should be closed down!!!

MABLE

MEMBER02 wrote: »

Things just get worse,i left ee in december to join eon,i gave my meter readings and things seemed ok,eon took over my supply and in feb i decided to sign up to msa collective switch with sainsburys,about a month ago eon contacted me regarding my meter reading as they had sent it over to ee 3 times and they never responded,they then said they will call ee,yesterday i got a bill from eon hughly overestimated i called eon and they said ee had still not agreed the final reading with them and need to wait 28days,my gas is due to go live with sainsburys on 19/3 yet eon cant do alot due to ee being incompetent!!i have escalated my complaint with ee to ombudsman as ee havent responded to my letter.surely ee should not be trusted with customers cash as they clearly are a s**t company and should be closed down!!!

Sorry to hear the problems you are experiencing. With me i will give EE
credit they did agree with my new supplier the final meter readings in a timely manner..

Because of the problems with getting a final bill it has put me off small suppliers completely. I have changed to E.ON and could have paid even less with a small company but I do not want to repeat the bad experience again. Also now only pay by var qtly dd and thats puts me more in control.

Lesson has now been learnt!

Onbudsman

Im due my 6 month bill on the 26th March, so im told anyway :T

Let the countdown begin :rotfl:

No bill will result in an email to EE requesting to re-activate my DD as I will need to change the bank account im paying from {hint}

If EE fail to communicate then that will be solely their fault and may result in no payments to my account till they get in touch. The DD amount will also have to reflect an amount in order for my account to go into debit.

Thats only fair!

:rotfl::T:rotfl:

Catslovelycats

Onbudsman wrote: »

No bill will result in an email to EE requesting to re-activate my DD as I will need to change the bank account im paying from {hint}

If EE fail to communicate then that will be solely their fault and may result in no payments to my account till they get in touch. The DD amount will also have to reflect an amount in order for my account to go into debit.


:rotfl::T:rotfl:

Good luck. Cancelling my DD and asking 3 times how I change the paying bank account has so far elicited no response from EE for me. Wonder how quick they will be to threaten me when the DD date passes on 24th. If you hear from them please post what they tell you to do to change account details!

MABLE

catslovelycats wrote: »

Good luck. Cancelling my DD and asking 3 times how I change the paying bank account has so far elicited no response from EE for me. Wonder how quick they will be to threaten me when the DD date passes on 24th. If you hear from them please post what they tell you to do to change account details!

If you phone them they can take the details from you then.

carh

I clicked on Google to get reviews of Extra Energy as Simply Switch reckoned they were the cheapest. However, OI take Customer Service very seriously.I am with Ovo at present and cannot fault them, it is only the idea of saving some money that made me compare. However, I assume by the remarks that EE is not a recommended company?? Any advice guys?