ERUDIO student loans help

kern_debug

If it is a typo, then they repeat it in the address to send deferments to, elsewhere in the letter.

It would make business sense to use Optical Character Recognition to mass process letters. The implications point to further robotisation as well of course.

Brooker_Dave

Well at the very least they have invited you to send your deferment application to a made up address?

FOS complaint there.

Brooker_Dave

Oddly the only Catriona Gatenby in the UK seems to be in Glasgow, home of Capquest.

Quite an unusual name.

kern_debug

Kgs Associates (UK) Ltd was registered on 10 May 2012 with its registered office in West Sussex. The business has a status listed as "Active" and it currently has 2 directors. The company's first directors were Mr Glen Mckenzie Moffat, Mr Stephen Andrew Saywell. Kgs Associates (UK) Ltd has no subsidiaries.

Only tenuous link here is the "K MOFFAT" whom signed for my letter to Camberley.

kern_debug

Google Maps has a picture of Cornwall House, on Albany Park, with a postcode 7PL. This could be the wrong building, but the big red arrow on the map seems specific. Lots of rooms in that place for a POBOX though. Maybe the scanning company deal with other POBoxes?
Speculation.

The Google Street pictures are from 2012 too.

Google Maps seems to have 7PA and 7PL outlined as the same area.

Brooker_Dave

"Can you tell me the address sitting behind a Royal Mail PO Box®?

1. No. We respect the privacy of our customers and respect their reasons for protecting the privacy of their home address. We will not disclose the address behind the Royal Mail PO Box to anyone unless required to do so by law."

kern_debug

Brooker_Dave wrote: »

"Can you tell me the address sitting behind a Royal Mail PO Box®?

1. No. We respect the privacy of our customers and respect their reasons for protecting the privacy of their home address. We will not disclose the address behind the Royal Mail PO Box to anyone unless required to do so by law."

Interesting. I just read a note that PO Box numbers are meant for convenience, not anonymity, and there was a requirement to disclose, but the internet is full of mythinformation. Customers can demand some confidentiality.


I emailed KGS, to ask them if K MOFFAT works there, also if they do any work for Erudio etcetera... since maybe they signed for my letter as a "neighbour".

evilsheep

I'm afraid to say that this last week I finally caved and filled in the online deferment form. I'm still signed off work with stress/anxiety/depression and decided that this Erudio battle was perhaps one that I should be prioritising below my health.

However, I received a letter yesterday (dated 5th July) informing me that my agreement with Erudio has been terminated, and I now have 7 days to pay the balance.

In addition to me filling in the online application to deferment, I also sent an email requesting that they remove all arrears as I had provided them with deferment details the previous year (albeit not using their form), and that they hadn't even sent me an application pack this year.

I don't know whether the termination letter is final, or can be revoked, or whether they'll agree to remove all arrears (I'm expecting this is unlikely). If they don't play ball, I'm happy to be involved in any class action.

Brooker_Dave

evilsheep wrote: »

However, I received a letter yesterday (dated 5th July) informing me that my agreement with Erudio has been terminated, and I now have 7 days to pay the balance.

That seems to be their new plan, they still have to win in court to see any money though.

Expect to be hounded by a DCA...

erudioed

theres something very odd about that name, address and attached business. I would definitely reply back and ask their relationship to our beloved leader Filer who they are responding for because you are concerned that your personal information is being passed around unknown parties by the head of the business you were trying to contact, so need clarification etc.