ERUDIO student loans help

Brooker_Dave

So any updates, anyone?

Lungboy

Nothing here, it's been 6 weeks since my letter of complaint and I've had nothing other than a very late letter acknowledging the complaint.

halfpricedebt

The FOS are now asking Erudio to provide info about why it's taking them so long to respond to my settlement letter. It only took Erudio two months to respond to my last complaint where they applied arrears on my account and then said there were arrears but they'd been removed - despite there being no way for arrears to have been applied in the first place. They gave a number to call if I wasn't happy with their response and it took me straight through to their call centre so business as usual it seems.

Tommygunn

I've received some post from Erudio this morning, one being about the fact I cancelled my previous direct debit and suspension of any further DD until I agree to it. The other letter, see below, concerns Section 9 of the deferment form and my T&C substitution as given by Anna.

How to proceed?

Their letter:




My completed form:

rizla_king

Basically an admission that they do require you to consent to the original terms of your agreement being altered then.

Nothing in law says they can refuse deferment if you dont.

Nothing in law gives they any right to insist on the original warranty let alone any modified one.

Shows these scumbags in their true colours.

Brooker_Dave

rizla_king wrote: »

Basically an admission that they do require you to consent to the original terms of your agreement being altered then.

Looks like they can only report to CRAs if you allow them to?

Tommygunn

So, they are just grasping at straws to get their own way?

What's the best way to proceed? Has this happened to anyone else before? Do I just do a letter containing the gist of what you've said in your post Rizla king and all will be hunky dory?

eroneo

I'm getting sick of hearing Erudio, SLC and BIS all sounding like a broken record repeating that the new terms and conditions being forced on borrowers without their consent are "in accordance with the original agreements".

You could try:

Issue a notice that they are in breach of contract for refusing your deferment. Say that by refusing to defer you despite you providing them with the necessary evidence of yur income "in accrodance with the original agreements", they have shown that they do not intend to honour the agreement and you consider them to have ended / terminated it by repudiation.

eroneo

Sorry to change the subject but the following document is interesting reading:

http://www.ise.ie/debt_documents/honours_2337.pdf

It is an investment prospectus for Honours student loans but contains excerpts of the "sale and purchase agreement" between SLC and honours.

It includes the indemnites and guarantees between SLC and honours and course of action should Honours fail to perform their obliogations.

It also contains a description of the entitlement to deferment and does not mention the completion of a DAF nor credit checks, etc.

So far nobody managed to get a copy of the agreement between SLC and Erudio but I reckon it contains similar provisions.

Has anyone tried to get it by FOI?

eroneo

Brooker_Dave wrote: »

Looks like they can only report to CRAs if you allow them to?

Under the Data Protection Act they cannot report to CRAs because doing so would be unfair. Did they tell you they would before you signed up? No!

That is not fair.

I posted a while back to ask if anyone complained to the ICO and what happened?