ERUDIO student loans help

rizla_king

slam3000 wrote: »

Did they decline this deferment request in writing?

I doubt they would deny it in writing citing that reason, as they know that would not be a reason they could get away with if it went to the ombudsman or courts.

TazFrank1

Interestingly, I received a letter in the post the other day offering me a credit card to build up my poor credit rating at stupid % APR. My credit score is perfect at the mo... I wonder how this credit card got my contact details................

datlex

TazFrank1 wrote: »

Interestingly, I received a letter in the post the other day offering me a credit card to build up my poor credit rating at stupid % APR. My credit score is perfect at the mo... I wonder how this credit card got my contact details................

I also get these regularly through the post. You do wonder sometimes.

Sarebear78

slam3000 wrote: »

Did they decline this deferment request in writing? If so, how long from when you sent the letter before you got written confirmation that they'd declined it?

They sent a letter saying something like there was insufficient information and enclosed a new form - in fact they are so organised that actually sent two letters!

I can't give you exact time scales as it is all written down at home but about a week from me phoning them (when they tried to deny I had sent them anything - you've gotta love recorded delivery )but they hadn't replied or acknowledged my letter for over a week before that.

RubyRue

I've just spoken to the lovely Erudio, not entirely convinced by the call handler however apparently my application was marked as incomplete because I didn't send a P60, only my three months wage slips. He said P60s are no longer required so he has processed my deferral and I should get a confirmation letter sent out.

I also asked about reporting accounts to CRAs he said that they only get reported if you fall 4 months in arrears and the account gets sent to a debt recovery agency. I've asked for a letter confirming this, I don't think for one minute I'll get one but I have the call handlers name who I spoke to, I'll be back on to them if I don't get it.

What is also annoying is my account has been sitting incomplete for at least a month with no one contacting me, obviously hoping I'll keep waiting until my current deferral runs out and then they start taking payments.

rizla_king

Their delays and errors are mightily 'convenient'.

ericctheking

Shouldn't deferment be done by an independent third party?
It seems ridiculous and a blatant conflict of interests to let erudio control deferment?????

rizla_king

A debt collector with a vested interest in having deferments refused is certainly not an appropriate choice.

ericctheking

rizla_king wrote: »

A debt collector with a vested interest in having deferments refused is certainly not an appropriate choice.

and there is nothing that can be done about it?

rizla_king

ericctheking wrote: »

and there is nothing that can be done about it?

Complain to the government who botched this. Complain to your MPs etc. Complain to the regulators. Thats about it.