Paid deposit for sofa on my card and changed my mind can i get my money back?

Cromwell1

Thank you i really appreciate your comments
I will ring them tomorrow and see how i get on
Many thanks

Hominu

Cromwell1 wrote: »

Thank you i really appreciate your comments
I will ring them tomorrow and see how i get on
Many thanks

Don't expect an easy ride, if they say "Orders can not be cancelled" they will lean on this all they can. I'm also not sure of any contracts which can be cancelled when made on the retailers main premises, as you typically waive any rights to a cooling off period by doing so. That's not to say it's not possible.

The reason for the 14 weeks is that they need to ship it from abroad and to reduce costs, ship a container as full as possible.

p00hsticks

PeacefulWaters wrote: »

Do you have any links to support this?

The principal in relation to holidays was discussed on yesterday's Moneybox program


http://forums.moneysavingexpert.com/forumdisplay.php?f=173

PeacefulWaters

spacey2012 wrote: »

I am the link, that is the correct position, they can only keep accountable losses .

I can provide some case law cases to support this but you shall have to pay my fee, I do not work for you and certainly not for free.

How remarkably unhelpful.

redpete

PeacefulWaters wrote: »

How remarkably unhelpful.

There is enough to start with for the OP in spacey's first post, explaining that there is a justification, backed up in law, to request a return of a significant proportion of the deposit and with words that could be used in a response. Quite helpful really. Why should spacey spend more time looking up references that might well not be required?

System

I don't think 'I want my money back 'cos Spacey says so' would work to well.

Making an assertion and then refusing to provide proof, or even a link to some proof when asked to justify, that the assertion is valid and correct defeats the object.

Chanz4 & lynz68 are as equally correct if no proof is needed to back up a statement

'I am the link, that is the correct position' is so arrogant as to be unbelievable

YorkshireBoy

I'm no expert but I think the 'teaser' given refers to the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs). Some links here...


http://www.legislation.gov.uk/uksi/1999/2083/pdfs/uksi_19992083_en.pdf (heavy reading!)


http://www.oft.gov.uk/shared_oft/reports/unfair_contract_terms/oft311.pdf (OFT guidance, see esp. Group 4 pages 38-39)


http://www.bbc.co.uk/programmes/b03xzs1l (the Moneybox programme referred to earlier)

Cromwell1

Hominu wrote: »

Don't expect an easy ride, if they say "Orders can not be cancelled" they will lean on this all they can. I'm also not sure of any contracts which can be cancelled when made on the retailers main premises, as you typically waive any rights to a cooling off period by doing so. That's not to say it's not possible.

The reason for the 14 weeks is that they need to ship it from abroad and to reduce costs, ship a container as full as possible.

Would it make a difference if I didn't buy it at there main shop? I bought it (paid deposit) on there stand at the Ideal home in London?

iAMaLONDONER

Cromwell1 wrote: »

Would it make a difference if I didn't buy it at there main shop? I bought it (paid deposit) on there stand at the Ideal home in London?

How much is the deposit? How much is the sofa?

Maybe it's worth buying the sofa anyway or just cut your losses?

mrpsmith

Cromwell1 wrote: »

Would it make a difference if I didn't buy it at there main shop? I bought it (paid deposit) on there stand at the Ideal home in London?

Was it a credit sale?



http://www.which.co.uk/consumer-rights/regulation/consumer-credit-act


Credit agreement cooling off periods
If you sign a credit agreement off trade premises - so at a temporary marketing display stand, for instance - you have the right to cancel the agreement within your cooling off period.
In such an event a notice of your cancellation rights must be included within the copy of the credit agreement and must be sent by post or email within seven days.
You then have five clear days (not counting the date of receipt) in which to cancel.
The effect of cancellation under Section 67 of the Consumer Credit Act is that the agreement and any linked transaction is treated as if they had never been entered into. Consequently the loan company must repay all sums which you have paid and you must return any goods you've received.