Paid deposit for sofa on my card and changed my mind can i get my money back?

Bantex_2

Why pay a deposit if you dd not want the thing?

grumbler

Cromwell1 wrote: »

Would it make a difference if I didn't buy it at there main shop? I bought it (paid deposit) on there stand at the Ideal home in London?

No. Only distance selling/buying would:

The Distance Selling Regulations (DSRs) are the rules that
apply if you are selling products or services to consumers
without face-to-face contact, and where the consumer has
not had an opportunity to examine the goods before buying
or discuss the service in person. Examples of distance
selling include selling via: the internet, text message, phone
call, fax and interactive TV or mail order.

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft913.pdf

Under DSR you would have had 7 working days to cancel.

mrpsmith wrote: »

Was it a credit sale?

I think this wouldn't make any difference as the OP wants to cancel the order, not the credit agreement for paying for the sofa (if it was a credit agreement).

Aquamania

Cromwell1 wrote: »

Please Help i went to the ideal home yesterday a paid a deposit £1000 on my credit card! a few hours later i changed my mind! i rang the company and they said i can't get my money back, the sofa won't be ready for 14 weeks so the paperwork hasn't even gone through, never mind they haven't started to make it yet. Can someone please help me is this right can they just keep my money. Yes i did sign a piece of paper! Help

:huh:

Have you not already been informed of the answer to the question you ask?

Would you like a different answer? If so, please let us know which answer you would like to receive and lets see what we can do for you

grumbler

Aquamania wrote: »

:huh:

Have you not already been informed of the answer to the question you ask?

Would you like a different answer? If so, please let us know which answer you would like to receive and lets see what we can do for you

What's your point?
Is it that everything that companies or their sales people tell us is true and cannot be doubted?

[Deleted User]

How would you feel if the company decided after a few hours they didn't want to sell to you and cancelled the order?

£1000 seems a lot for a deposit though. How much was the sofa?

grumbler

camelot1971 wrote: »

How would you feel if the company decided after a few hours they didn't want to sell to you and cancelled the order?

They do this all the time. A typical clause from a random order confirmation:

This e-mail is only an Acknowledgement of receipt of your order. Our contract to supply these items is not complete until we notify you, that the above items have been dispatched.

Hominu

Cromwell1 wrote: »

Would it make a difference if I didn't buy it at there main shop? I bought it (paid deposit) on there stand at the Ideal home in London?

In that case you have a cooling-off period, unless the item was personalised or made to order. You may have to pay any costs incurred already, but if you act quick, you should get back most of your deposit.

Chrisblue1962

£1000 deposit ...omg:eek:. How much exactly was this sofa?!!
Sadly it seems you are going to be stuck with an expensive piece of furniture that you won't enjoy using or owning unless you can do some major grovelling to the furniture shop / sofa suppliers.

Alternately, you could always ask for a credt note and choose anotther sofa that you do like?

Good Luck.

darren72

Chrisblue1962 wrote: »

£1000 deposit ...omg:eek:. How much exactly was this sofa?!!

My thought exactly! - £1000 and that is just the deposit!