DFS sofa poor quality thread bare!!!

Abbymoo

JS1981 wrote: »

Hi unholy and Jules
I have also had an email from Lauren saying they have noted my complaint and will contact me.
I will keep you updated, it would be good if DFS are able to resolve my issue and yours Jules.
Have a great day people, I feel less stressed then I have felt in ages!

Sorry to be cheeky but I'm getting nowhere emailing their customer services. You wouldn't happen to have an email address for this Lauren lady which you could let me have, would you? I can't send her a PM for some reason. Again, sorry to bother you

Jules_Thompson

Hi unholyangel


will definitely keep you updated


regards
Jules

Jules_Thompson

JS1981


No personal email for Lauren - just details as below. I have emailed Head office directly before and just get referred to the local store, which is why I am going to phone Lauren instead.


Please either give me a call on 01302 330365 or email us on [EMAIL="customer.services@dfs.co.uk"]customer.services@dfs.co.uk[/EMAIL]




It's good to 'talk' - glad to hear the stress has lessened


Regards
Jules

DFS_representative

Hi there,

My names Sarah and I am also in customer services, Head Office. If you would like to send us an email, please send it to customer.services@dfs.co.uk - If not give us a call on 01302 330 365. Lauren is not on shift now for a few days, but I would be happy to help.

Thanks,
Sarah DFS Head office, Customer services.

bevmk127

hi also having problems with dfs, did anyone have problems with the invincible model,in the hands of store manager now waiting for a second repair, repaired once at home 4 hrs, couple weeks later the problem reoccured. not happy about having to have another repair which they will take away to do, the sofa /chair were only approx 5 months old . looking for any updates from other peoples problems.

Jules_Thompson

Quick update - Had a phone call from DFS Head Office and they are contacting the store manager so she can come and look at the split leather on our chair.


I'll let you know how it goes

bevmk127

Had sofa and chair taken into workshop to be repaired. Got returned today still seems no better.waiting for next step not happy.

bevmk127

Any news on any of the posts problems

pup11

dru11 wrote: »

I have bought a sofa from DFS,I first both a four seater lounger sofa 001 silver in colour which DFS had to be replace in less than four months, because it was of poor quality and was faulty.
It was replace with a cream leather four seater lounger sofa, which in less than three months had to be repaired because the stitching was coming out.The sofa had only been used lightly and is always covered. Since the repair's had been done there are more stitching coming out and the back cushion which can not be removed, because it's only there for display purposes, it's been faulty since the sofa had arrived to my home. DFS up on there visit told me to just plump it up and it would be ok. It is still not ok , has it is faulty. DFS said over the phone they could not give me a full refund,they could only come out to repair it again.I refuse it's not right that I have to pay £1,863.00 for a faulty sofa.
they came out to do a repair already, I will not wast my time and allow them to come out again its less than six months this should not have happen.

The sale of goods act states that any item you buy from a trader someone selling goods as a business such as shop or online shop must be.
Of satisfactory quality
fit for purpose
and as describe
Could some one advice me what's the next step I should take please, has this has been going on for months and the finances partner who is Barclay's said they can't help.

hi your finance company can help at present im in the same situation with dfs and im taking it all the way you are entitled to a replacement under the sale of goods act dont let them bully you also contact bbc watchdog