Refused a refund! (Shoes)

keyser666

Wow, wonderful first post, checks the new sticky and posts exactly whats, where, when etc. A refreshing change

SailorSam

I bought a new pair of shoes once but when i got home and opened the box found they were both left feet, so i went back to complain.
I stormed in the shop and demanded my rights.

gik

SailorSam wrote: »

...I stormed in the shop....

How did you do that?

WazzleHD

DCFC79 wrote: »

The name badge or you could find a number for the store and pretend you want to know the managers name to send a cv/letter with regards to any job vacancies and when you go in store ask to speak to so and so.

hollydays wrote: »

Or Ring up and say you'd like to send a letter to the " store manager" and ask for his / her name. If asked what it's about you can say its private.
If you just ask for the manager, it's possible you will get a duty manager.
Even more reason perhaps to make an appointment to come in and speak to " the store manager" .if asked what it's about, say you'd like to discuss that with them.
Anyone they bring out, you can ask for their name and confirm they are the store manager , not a duty or department manager.

Thanks for the information, guys.

keyser666 wrote: »

Wow, wonderful first post, checks the new sticky and posts exactly whats, where, when etc. A refreshing change

Haha, thanks. I thought it would be best to read the sticky, to get the most replies. I'm surprised most people don't do it?

SailorSam wrote: »

I bought a new pair of shoes once but when i got home and opened the box found they were both left feet, so i went back to complain.
I stormed in the shop and demanded my rights.

Yeah, that's what I tried at first, but as I mentioned before, I believe they didn't take me serious due to my age.



Thanks for all the replies guys, if anybody else has any ideas, or experience with JD, feel free to post!

Valli

WazzleHD wrote: »

Haha, thanks. I thought it would be best to read the sticky, to get the most replies. I'm surprised most people don't do it?

If only *sigh*

Mind you if you've read the sticky you can probably see why I take such an interest

hollydays

https://forums.moneysavingexpert.com/discussion/3478125

jmhgibson123

i would sugest that if they wont refund you i would tell them you will make a formal complaint to the head office ..if they dont budge write to head offic e, i work for a company that deals with a lot of customer returns and to keep custom they will refund pretty much all sorts of horrid stuff, good luck and dont be fobbed off

shaun_from_Africa

SailorSam wrote: »

I bought a new pair of shoes once but when i got home and opened the box found they were both left feet, so i went back to complain.
I stormed in the shop and demanded my rights.

I think that the humour in your post was a bit too subtle for some!

WazzleHD

Ok, we went in today and spoke to the manager.
He said that because the goods were of a satisfactory quality when bought and there inspection saying this is normal quality, that law means nothing?

Is this correct?

He said that he couldn't refund anything without the inspection team allowing it. After kicking up a fuss, he said he would send them off for inspection again and that usually after coming back from a second inspection, they come out with a fault.

So basically, they try and fob you off the first time! When we said this to him, he said that they do a more 'thorough' inspection the second time. Then we asked why they don't do a thorough inspection the first time! To which he replied that everybody makes mistakes.

Clearly this company has awful customer service. So stay away.

Sorry about the long message.

Tldr; If the goods turn into an unsatisfactory quality after purchase, does the sale of goods act still apply?

Valli

They are not correct.