Cases to count against you, even if you refund.

soolin

worbikeman wrote: »

It says here cases resolved in sellers favour will not count as a defect:


Defect

• Detailed seller ratings of 1, 2 or 3 for item as described**
• Returns for item not as described
• eBay Money Back Guarantee or PayPal Buyer Protection cases for item not as described*

• Detailed seller rating of 1 for dispatch time
• eBay Money Back Guarantee or PayPal Buyer Protection cases for item not received*

• Negative Feedback
• Neutral Feedback**

• Transactions cancelled by you due to stock out or item sold to another buyer

* If an eBay Money Back Guarantee or PayPal Buyer Protection case opened for an item not as described or not received is resolved in your favour, this won’t count as a defect.

How many cases though resolve in sellers favour? I can't think of more than a handful of SNAD claims I've heard of where a seller has won. Same with INR a seller can only win if they can track to delivery.

This is also being applied retrospectively, so all those cases we have been urging people to open so that eBay are aware of buyers who make repeat claims now count against those sellers.

RFW

worbikeman wrote: »

Penalising sellers for INR cases? I have just shipped 2 items to Ukraine in the last day or 2, if they don't arrive on time am I therefore a bad seller?
I get INR cases raised all the time, mostly they end with the buyer apologising when it finally arrives somewhat later than expected.
Sellers cant ship earlier than immediately.

Unless it's changing it should only apply to UK and Ireland for UK selling. I haven't looked that deep into it, so it could apply worldwide with the changes.

charlies_mum

soolin wrote: »

How many cases though resolve in sellers favour? I can't think of more than a handful of SNAD claims I've heard of where a seller has won. Same with INR a seller can only win if they can track to delivery.

This is also being applied retrospectively, so all those cases we have been urging people to open so that eBay are aware of buyers who make repeat claims now count against those sellers.

Exactly. I refunded one buyer for INR and they left feedback saying I had refunded immediately. Next day I has another buyer saying 'not arrived' so alarm bells rang and I asked them to open a case to warn eBay. What a mistake that was

worbikeman

If a buyer opens an INR case then item turns up, either buyer closes it or seller applies to CS to have it closed.
It would be beyond unfair for a seller to have to refund AND suffer a defect if the item has arrived ok!
And that's just the buyers that admit the item arrived.

charlies_mum

worbikeman wrote: »

If a buyer opens an INR case then item turns up, either buyer closes it or seller applies to CS to have it closed.
It would be beyond unfair for a seller to have to refund AND suffer a defect if the item has arrived ok!
And that's just the buyers that admit the item arrived.

In the 12 INR cases I have raised in the past couple of months, not one buyer has admitted that the item has turned up, so that's over£200 I have refunded, and I think it's only going to get worse

Before the lovely 'tony' appeared on eBay saying that eBay guaranteed a full refund for SNAD or INR, I could count the number of INR's one one hand over the past 10 years !

soolin

Ooh, just noticed that to retain the premium seller discount a seller will need to offer a 90 day return period over Christmas.:eek:

charlies_mum

soolin wrote: »

Ooh, just noticed that to retain the premium seller discount a seller will need to offer a 90 day return period over Christmas.:eek:

Yep, already seen that and think they might be gradually introducing this until it is the norm.

Also, what a result for buyers, get something in time for Christmas, use it all over the holiday period and return by 31st an for a full refund, or am I being really cynical ?

campdave

Blether wrote: »

Have only been trying to sell on ebay to help clear out after years of buying too many clothes. Have gradually been taking lots to the charity shop recently as it has just become too much hassle. Think I will now only sell occasionally when I make expensive shopping errors like the Ugg boots I bought at Christmas. The rest like jeans that don't fit can benefit the local hospice shop. Ebay and Paypal make more money than me and it is using up all my spare time.

Life is too short for this.

These changes are for business sellers. Private sellers are as yet unaffected.

soolin

campdave wrote: »

These changes are for business sellers. Private sellers are as yet unaffected.

Apparently there will be an announcement for private sellers soon. No doubt they will be given lots of free listings, no forced returns, higher defect levels..while we business sellers continue to pay all the fees.

soolin

Yep there is this in announcement for private sellers

http://www2.ebay.com/aw/uk/201403.shtml#2014-03-11191133