Seller told us there was a phone line

Money_Bunny

Another vote for 'are you absolutely sure there isn't a phone line'?

BT fervently denied the house we were buying had a phone line. This was even after we told them we'd phoned the seller on the non existent line and could clearly see a telegraph pole with a wire leading to the house. They wanted to charge just to send an engineer round to look at it.

So we went to the seller's phone provider, Talk Talk. No problem.

There seemed to be some corruption in BT's version of the master list of phone lines. BT showed our phone number against another house. There was no persuading them they were wrong - computer says no and that was it.

Davesnave

It took me over a year to persuade BT Openreach that I had a pole on my property which shouldn't be there.

Once they agreed it existed, it *only* took another 5 months to get it moved.

Good luck!

firsttimeforeverything_2

Hello!

I thought you might want an update on this- I've just had an engineer come out. He said that the problem is that our phone line isn't connected to anything, the cable simply stops in outside our house. When they built the house it should have been connected to a telegraph pole via some kind of black box(?), which they simply haven't done.

We might be able to get around it if we get permission from our neighbours (about 4 of them) to lay cable across their houses/fences to connect it, but that is a bit of a cowboy fix.

So... to my next thread on misrep from our sellers!

silvercar

firsttimeforeverything wrote: »

Hello!

I thought you might want an update on this- I've just had an engineer come out. He said that the problem is that our phone line isn't connected to anything, the cable simply stops in outside our house. When they built the house it should have been connected to a telegraph pole via some kind of black box(?), which they simply haven't done.

We might be able to get around it if we get permission from our neighbours (about 4 of them) to lay cable across their houses/fences to connect it, but that is a bit of a cowboy fix.

So... to my next thread on misrep from our sellers!

Don't know if you will get anywhere. Sellers will claim there was a line (ie a cable) and you didn't ask if or what it was connected to.

firsttimeforeverything_2

But they also said the provider was BT- implying that it was connected in the first place.

dimbo61

Talk Talk use BT to connect you to the phone line!!! as do SKY
Last time we had a problem with our SKY broadband they sent out a BT engineer to fix it.
Good Luck