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11 hour call on my mobile

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Comments

  • martin.cat
    martin.cat Posts: 238 Forumite
    Surely the call couldn't have be connected for 11hours as the recipient will have hung up

    It seems a bit one sided / unfair if they can charge for that.

    You would also think that there was a make call length of say 1 hour set to avoid such unexpected costs
  • parksajj
    parksajj Posts: 84 Forumite
    Yes! View your call log on your phone, take screenshots of it and if in your favour send it to vodafone!

    plus like above have said the phone would not last 11 hours without being plugged in.
  • SteveHenshaw
    SteveHenshaw Posts: 108 Forumite
    I love stories like this :D usually from the land of make believe.
  • well-medicated
    well-medicated Posts: 185 Forumite
    100 Posts
    No make believe here I can assure you. This is a new phone and I don't use it a lot, mainly texts and keeping on touch with the kids. The battery does last well, and I'm not surprised that it lasted 11 hours when it wasn't connected to wifi and bluetooth. The log shows the full length of the call - 11.24. I'll just have to wait for a call from billing and throw myself at their mercy. Fingers crossed.
    :j
    I gave up jogging for health reasons; my thighs rubbed together and my knickers caught fire!
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi well-medicated,

    I can understand your concerns here.

    If you'd like me to take a closer look at things, could you email me with your details via the link in our profile here?

    All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

    Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

    Kind regards,

    Lee

    Web Relations

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • well-medicated
    well-medicated Posts: 185 Forumite
    100 Posts
    Thank you Lee. The reference number is #6264269
    :j
    I gave up jogging for health reasons; my thighs rubbed together and my knickers caught fire!
  • spannerzone
    spannerzone Posts: 1,567 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    goonarmy wrote: »
    But charger or not the battery will run out cos mine runs out even on charge.
    Curious- ussually if the charger is plugged in the battery won't go flat, that's the point of charging it :P

    Never trust information given by strangers on internet forums
  • spannerzone
    spannerzone Posts: 1,567 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    goonarmy wrote: »
    But charger or not the battery will run out cos mine runs out even on charge.
    Curious- ussually if the charger is plugged in the battery won't go flat, that's the point of charging it :P

    It'll be running from the power of the charger rather than the phone, if you removed the battery it should still run when connected to the mains. Anyway all a bit academic to the OP's issue.

    Never trust information given by strangers on internet forums
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    well-medicated wrote: »
    Thank you Lee. The reference number is #6264269

    Hi well-medicated,

    Thanks for coming back to me.

    I've got your email and will get back to you as soon as I can.

    Kind regards,

    Lee

    Web Relations

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • ~Chameleon~
    ~Chameleon~ Posts: 11,956 Forumite
    10,000 Posts Combo Breaker
    I thought there was an automatic 6 minute cut off if one person didn't end the call or is that just with landlines?
    “You can please some of the people some of the time, all of the people some of the time, some of the people all of the time, but you can never please all of the people all of the time.”
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