The Broker Blues Thread

kingstreet

Nah, it's had to be referred to the system developers.

They've had systems issues all day, apparently.

When I told her the error message, she said there was nothing that could be done today.

kingstreet

I'm getting a little resentful at the number of questions being asked about HSBC. If they are so bl00dy wonderful, why don't they actually explain things to people...?

I know other lenders have their issues, but HSBC and their flaming Premier Account brigade are getting on my wick.

GMS

Because their explanations are woeful.

I had a client turned down for 1.5 times income recently with HSBC. His explanation was full of expletives!! Took his business banking elsewhere and I got him an offer in a week.

Sometimes they work in our favour!

amnblog

You should try 10 minutes to give them a postcode over the telephone despite my fluent knowledge of phonetic alphabet.


Mike, Oscar, Romeo, Oscar, Novembers, Sierra

haras_nosirrah

bloomin nationwide

Have a client who gets skills pay on his payslip. This is something he has got every month from sainsbury on his payslip for the last 14 years and will continue to do so. Nationwide are saying they won't accept it as it is not on their list of accepted income.

I pointed out that the employer has confirmed in writing that this income is permanent and is part of his contractual pay. 'sorry we don't accept employers references'
I said I can show you years of payslips showing this income is on every single one. 'we don't take past payslips or p60's just the latest salary slips'

I said... Why don't you take this payment into account when it is something he gets paid every month and the employer has confirmed he will get paid this guaranteed while he works for sainsbury. Her answer is that if he doesn't work for Sainsbury he won't get this payment... ummm well if he doesn't work for sainsbury he won't get any of the basic either???

It makes no sense. The real joke is I knew it was tight on affordability so pre-submitted the payslips ahead of the application and they confirmed the amount they would lend which was 1k less than needed but client can bridge. They have now dropped a further 8k which client can't make the difference up on

Would go elsewhere but is a shared ownership restriction site so only halifax and nationwide will touch it and client has owned in the past with an ex so they won't do it either.

Hopefully my bdm can do something as this makes no sense to me

GMS

Just ran a case by Woolwich lending support where the applicant gets a package above his basic which he can tailor how he takes.

Because it doesn't match their description they won't take it. Paid every month identically.

Somee common sense needed for all underwriters.

£x paid as shift allowance is ok but same £x in a different name isn't.

haras_nosirrah

But this is on his payslip - basic £1020, skills pay £220. The employer has said that if he was a baking assistant he would get the £1020 but because he is skilled as a baker he gets a premium on his salary which goes down as skills pay i.e. extra salary because he is a skilled worker. It is part of his basic it just has another name

GMS

Same as mine. All on the payslip and contract to show if needed.

As the wording was different it wasn't allowable income. Madness

haras_nosirrah

lets hope I am more successful. BDM is trying but am not overly hopeful. If they do declined I will be trying to get the val and £99 fee back because we only submitted after the initial payslips had been looked at and they told me the figures to put down

ACG

amnblog wrote: »

You should try 10 minutes to give them a postcode over the telephone despite my fluent knowledge of phonetic alphabet.


Mike, Oscar, Romeo, Oscar, Novembers, Sierra

When i worked for RBS I had someone on the phone say I for Ice Cream and my all time favourite... Q for you guessed it that Q word we all know Qube.