Bbc, itv and Channel 4 breaking up on Sky

codo

Hi All

We have an old sky+ box, over the last few days BBC, ITV and channel 4 have been breaking up. Tonight we cannot watch any of these stations, getting a "no satellite signal" message on screen. All the other channels and sky channels are fine. I have done a reset but it hasnt helped. I did a signal check and Input 1 is at about 90% with 80% quality. Input 2 is at about 70% and 60% quality. I rang sky this evening and they are suggesting sending an engineer but at a cost of £65 call out. Just wanted to check if anyone else has had this issue and resolved it without an expensive call out.

Thanks

[Deleted User]

Check the Sky help forums, they have greater traffic than this site with regard Sky TV.
http://help.sky.com

poppasmurf_bewdley

I have notice a little breaking up on BBC1 HD on Sunday and yesterday. It got particularly bad during Eastenders and Silk last night. I switched over to BBC1 on 101 and there was no problem.

almillar

I would always try a planner rebuild (search the net for it) before even going near Sky...

[Deleted User]

almillar wrote: »

I would always try a planner rebuild (search the net for it) before even going near Sky...

Well, unless it's a known issue reported on Sky.com.

I quite agree ringing Sky should be a last resort, though.

Tadpole78

This happened my aunt recently, and I think it was because of the windy weather.
I rang Sky on her behalf, and went through to cancellations explaining I was cancelling as the signal was non-existant, and I couldn't afford the £65 call-out, coupled with the £23.50 monthly subscription being too dear. They eventually halved the subscription and reduced the call-out charge to £15...ended up with a completely new dish.
It's worth a try, and you should ask for a new box too!

codo

Thanks everyone, I tried all the online solutions to no avail. I'm fairly sure it is a dish or box issue as signal has been better in the last few days and breaks up a lot less (but it is still happening)

I rang sky and told them I couldnt afford £65 call out charge so they reduced it to £15 and will re-imburse me for days of lost signal. Engineer coming round on Monday so we will see what they say.

[Deleted User]

codo wrote: »

I rang sky and told them I couldnt afford £65 call out charge so they reduced it to £15

Money saving winner! :T

poppasmurf_bewdley

I've had a repeat performance on nearly all BBC and ITV stations, starting at lunch time, and intermittently during the afternoon, of breaking up and losing channels completely.

I'm just wondering if this may have anything to do with the change to the new satellite a couple of weeks ago, whereby the signal is more focused on Great Britain.

[Deleted User]

poppasmurf_bewdley wrote: »

I'm just wondering if this may have anything to do with the change to the new satellite a couple of weeks ago, whereby the signal is more focused on Great Britain.

Do you live outside the UK? If you are in the UK, it just sounds like a dish alignment issue or perhaps damaged cabling.

poppasmurf_bewdley

Moneyineptitude wrote: »

Do you live outside the UK? If you are in the UK, it just sounds like a dish alignment issue or perhaps damaged cabling.

I'm in the Midlands. The problem has stopped now but will keep an eye on it to see if it happens again.