Sky McAfee charges

luckycat99

Hi there

Not sure if this is in the right place.

I checked my Sky bill last night (paperfree - so don't often check it) and realised that Sky have been charging me £3 a month for McAfee for the last four years. I didn't agree to this or authorise it. I called them today to ask them to refund the money and they said they won't as it's a valid charge.

I've been buying McAfee from other retail outlets for the last 4 years, so not only have I been paying for something I'm not using, but I've been paying for it twice.

Do I have any rights here to get a refund?

Thanks

DCFC79

I have to ask why you didnt notice it sooner ?

Blackbeard_of_Perranporth

Sky allowed you to download MCCafe on sign up, and it was free for a year, discounted on your bill. You were emailed 6 weeks before the charge came apparant. You could decline.

BT also charge for McCafe

penrhyn

Why would anyone buy Mcrappy in the first place?

luckycat99

DCFC79 wrote: »

I have to ask why you didnt notice it sooner ?

Because I didn't check my itemised bill

VisionMan

Hi luckycat99, to answer your original question the answer is no, the money is not refundable. And the reason why is because you unfortunately did not check your bill.

[Deleted User]

VisionMan wrote: »

Hi luckycat99, to answer your original question the answer is no, the money is not refundable. And the reason why is because you unfortunately did not check your bill.

Correct, Sky have not mis-sold the McAfee since you obviously did nothing to prevent it being added and then compounded the problem by continuing to pay for it (for years).

Lesson is to check your bill each month, especially when you have agreed to a free trial which becomes chargeable after a period.

Money-Saving-King

luckycat99 wrote: »

I didn't agree to this or authorise it

If it was 4 years ago how do you remember so well that you definitely didn't?

luckycat99

Yes. I wouldn't have agreed to this - it's not in my nature

luckycat99

Thanks for the feedback - sounds like I don't have a leg to stand on.

Thank you

bubblegun

Just to add a little to this, McAfee has to be enabled by the customer it isn't added automatically.

The free offer will activate for first 12 months but after that, just like any free trial, you need to remember to cancel.