john lewis refund showed up as not paying minimum payment

ihateyes

Having worked for the Halifax in their credit card dept, many years ago.... The Halifax didnt treat a refund as a payment.

This caught many non paying interest customers out.

In instances of this if the account goes into credit they will send a cheque out. if the account goes into major credit by you paying when there is a zero balance and no refund was made/payments are due, thats when money laundering triggers will be hit.

Picky

knightstyle wrote: »

It will not affect your credit rating until you have not made the minimum payment for several months.

I would check with them to make sure that they won't submit a missed payment alert to credit reference agencies. A short phonecall now could save a lot of hassle in a few months' time if they did happen to record it as a missed payment.

tinkerbell28

iAMaLONDONER wrote: »

IMO better to have a positive balance than to miss a payment!

You can't miss a payment. If the balance is zero. That's the key. Come payment DUE date. Not statement date. But PAYMENT DUE. He owned nothing. So nothing missed.

Many accounts/cards take this kind of scenario into account. The ones that do not have sloppy systems.

It's sloppy admin that's all which is why JL admit it as an anomaly and as shown it won't be reported like in the case of zero, (HSBC) as the FOS would throw the book at them.

He owed zero come payment due date. There is no payment to miss. If they report otherwise op, I'd definitely make a written complaint, then take it to the FOS.

ihateyes

tinkerbell28 wrote: »

You can't miss a payment. If the balance is zero. That's the key. Come payment DUE date. Not statement date. But PAYMENT DUE. He owned nothing. So nothing missed.

Many accounts/cards take this kind of scenario into account. The ones that do not have sloppy systems.

It's sloppy admin that's all which is why JL admit it as an anomaly and as shown it won't be reported like in the case of zero, (HSBC) as the FOS would throw the book at them.

He owed zero come payment due date. There is no payment to miss. If they report otherwise op, I'd definitely make a written complaint, then take it to the FOS.

If the statement is produced with the debit showing, and the refund shows in the next statement then a payment would be due

tinkerbell28

ihateyes wrote: »

If the statement is produced with the debit showing, and the refund shows in the next statement then a payment would be due

Nonsense. Cards and credit accounts update balances daily. So when it comes to making a payment you actually can't if the balance is zero, due to a credit/refund having taken place. It will the adjust to minimum payments due = zero. They will take into account refunds, credits etc when you go to repay your minimum. If you've no balance left at all. That's how it is for all of my accounts. Note, I'm not talking about people who have a rolling balance. But in cases like this where the balance is zero before due date.

The fact is, for most cards it's against the t&cs to put your card into credit, so what your saying is. A customer should pay the minimum payment, even when the balance is zero, deliberately breaking the t&c's of their card?

Of course not, if the balance is zero at payment due date, there is no minimum payment due, as the balance is zero.

JL have even admitted it's an anomaly. Sloppy IT systems does not mean he owed any payment on a zero balance card. Thankfully most cards don't operate this ludicrous system anymore, where you're actively encouraged to break the t&cs.

ihateyes

tinkerbell28 wrote: »

Nonsense. Cards and credit accounts update balances daily. So when it comes to making a payment you actually can't if the balance is zero, due to a credit/refund having taken place. It will the adjust to minimum payments due = zero. They will take into account refunds, credits etc when you go to repay your minimum. If you've no balance left at all. That's how it is for all of my accounts. Note, I'm not talking about people who have a rolling balance. But in cases like this where the balance is zero before due date.

The fact is, for most cards it's against the t&cs to put your card into credit, so what your saying is. A customer should pay the minimum payment, even when the balance is zero, deliberately breaking the t&c's of their card?

Of course not, if the balance is zero at payment due date, there is no minimum payment due, as the balance is zero.

JL have even admitted it's an anomaly. Sloppy IT systems does not mean he owed any payment on a zero balance card. Thankfully most cards don't operate this ludicrous system anymore, where you're actively encouraged to break the t&cs.

Nonsense! I worked for a cc company for many years.....

If a monthly statement is produced with the debit showing.... And the refund wasn't made before the statement got produced the system will expect a payment. I had to alter the interest many times after people got caught out.

Cards go into credit often.... You just need to prove where the money came from....

Ie many people use their cc for online gambling.... Winnings come back to card....

Quite a lot of people use it to run the betting firm on bet fair.... Again when the get substantial returns, the bank may ask for proof before releasing the funds.

tinkerbell28

ihateyes wrote: »

Nonsense! I worked for a cc company for many years.....

If a monthly statement is produced with the debit showing.... And the refund wasn't made before the statement got produced the system will expect a payment. I had to alter the interest many times after people got caught out.

Cards go into credit often.... You just need to prove where the money came from....

Ie many people use their cc for online gambling.... Winnings come back to card....

Quite a lot of people use it to run the betting firm on bet fair.... Again when the get substantial returns, the bank may ask for proof before releasing the funds.

Yes and things move on! I've got plenty of credit accounts right now, not years ago. Which are always paid off in full. If one month I have a refund......it takes the account to zero. You log on to see the accounts they adjust themselves to zero. No balance due, no minimum payment due. Some account won't even let you pay. To stop you going into a positive. The systems you are used to died out with the dinosaurs. Where transactions couldn't be tallied until statement date.

Op had a zero balance, no payment due. End of. Even JL admit it is an anomaly in their system.

Herbalus

On my JL card, until this month when I set a DD up, I would pay with a debit card a day after getting the statement. After this payment had cleared, I would always find that the minimum payment online would be £0 to reflect my payment. It seems to be a changeable minimum payment indicator that takes into account what you've paid i.e. if you've already paid it, the minimum payment will reduce to £0.

All my other cards will not change the minimum payment ever, as with them it is a reflection of how much the minimum payment should be, regardless of whether it's been paid or not.

And I can confirm that when the balance is £0, the system will not allow me to make a debit card payment. You can send a faster payment of course, but only because the CC company can't stop those at source (though they may reject the funds).