Emac service plan refund

marlot

forgotmyname wrote: »

Parents had a free MOT for life plan with VW. They never went bust but the chain got taken over and they were told they would no longer offer free MOTs even though the same people worked there.

Just the name over the door changed.

I had the same with a Mazda dealer. Went elsewhere for servicing from then on

paren_tanna

Just an update on my case with Emac and Toyota - I have been charged £18 cancellation and £55.20 for management! When I quizzed about these charges to Emac Ltd. they escalated it to Toyota to look into as they were not made clear to me when the plan was taken out. I have just been told by Toyota that I should have received a pack through the post which I never did. So they are going to investigate if it was sent out. My case still stands that none of these were explained to me at the point of sale nor did I receive any paperwork.


If I hadn't cancelled the plan I would have never know about the management charge. I wonder how many people are actually unaware and do not look into it due to their busy lifestyles. This seems quite scandalous and people may sooner or later start realising these hidden costs and start complaining. One of for Watchdog to investigate me thinks :eek:

33Lurcher

Cancelled my plan nearly 3 weeks ago and awaiting a refund (if any) , rang up just over a week ago and they said they had not been billed yet for the last service (Feb) and would be contacting the dealer .
I had a plan with them 4 yrs ago and cancelled after 2 yrs , from memory they charged about £30 admin fee then and it took a few weeks for the refund .
Its an easy way of splitting down the servicing costs but I wouldn't do it again by choice as I think it works out dearer than say saving the money yourself each month then looking around for best service price .

33Lurcher

Just had confirmation from Emac that I would have a refund of £190 this week , so happy with that .

TonyShrew

I am also having trouble with EMAC. I really wish I had looked into this plan when I bought it.
The contract is not very consumer friendly and really what do you get. I would have been better just putting the money into a saving's account. Then come service time shop around.

I bought my plan from Infiniti Centre Hull , who have now ceased trading, EMAC tell me that they have given all the money to ICH and I must claim it back via the administrator.
The contract I have states that EMAC should pay me back in 28 days, but they are ignoring this.
I think I need to take further action with trading standards or similar.
But my advice to anyone is these types of plans have no benefits for the customer.

Lizardo

I was misguided enough to take out a plan offered by Marshall of Peterborough Peugeot. I cancelled after paying over £250. 1 service plus admin fees equals no refund. The 'rip off' comes down to the fact that the Peugeot plan for service as promoted on the Peugeot and Marshall websites, quotes a price of just 12.99 a month. Same staff, same parts, same everything! Half the price. Advertise one thing, sell you something else and pocket huge commissions. Does a complete disservice to customer relations. Peugeot should prohibit mis-selling of their schemes through unscrupulous third parties and admonish franchisees that stoop to this underhand tactic. Will never use the dealership again and will publicise everywhere I can.

Helen_Daw

Avoid these at all costs all they do is rip you off
I bought a new car in August 2015 and purchased a service plan through Marshall Ford, King's Lynn paying £21.26 a month. I had one service in July 2016. In November I purchased a new car (not Ford) so I phoned Emac to cancel the service policy. I was told I would get back £33.80 . I said that couldn't be right as I had paid £297.89 and the service cost £174.67 so there was £123.22 in the account. I was told that there was a cancellation fee and an admin fee for cancelling the policy. I was told in quite an aggressive manner that cancellation costs are stated in the service plan terms and conditions, I checked and fees are mentioned but not what the costs are. I contacted the complaints department at Marshall Ford and my email was sent to the Business Manager at King's Lynn as it was their service department that sold me the service plan. Their reply was that Emac are a third party and any charges are down to them. Marshalls didn't get the point that Emac didn't sell me the plan the service department staff at Marshalls did and by not telling people that if they cancel the service plan they will incur costs is mis selling. At no time was I told by the staff member that there would be any costs should I cancel. So in fact I have been charged £89.42 to cancel the policy. This was my money that I had paid upfront. I will never buy a service plan ever again.