We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Vodafone charging for non-existant contract

2

Comments

  • paulsad
    paulsad Posts: 1,315 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Johnnypanic wrote: »
    Quick update -

    received letter from Vodafone apologising for inconvenience and closing account. Another letter stating that balance outstanding and the usual threads of referral to credit reference agency.

    Have updated Lee, who hopefully, will get this sorted.



    Typical V/phone hopes are raised ... then dashed again
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi John,

    I've received your last email and will get back to you as soon as I can.

    Thanks,

    Lee

    Web Relations

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Johnnypanic_2
    Johnnypanic_2 Posts: 319 Forumite
    Part of the Furniture Combo Breaker
    Sorry didn't update thread sooner.

    Lee rang and advised it was in relation to a dell netbook that I brought in 2009!

    Anyway, he has now stated it will be sorted, so all ends well.

    Thanks Lee for sorting, but Vodafone should not have put me in this situation in the first place!
    The person who says it cannot be done should not interrupt the person doing it.
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi John,

    Thanks for updating the thread to confirm that this is resolved.

    Kind regards,

    Lee

    Web Relations

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • trethed
    trethed Posts: 3 Newbie
    I have just come off the phone for the fourth contact with Vodafone where they have each time recognized that they reactivated a closed account by mistake and started recharging me. Each contact they agree they have a mistake but still the default letters keep coming. Lets hope this time they get it right........
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi trethed,

    I'm sorry to read about the difficulties you're currently experiencing with us.

    If you'd like any help from me, could you email me with your details via the link in our profile here?

    All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

    Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

    Kind regards,

    Lee

    Web Relations

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • trethed
    trethed Posts: 3 Newbie
    Reference is
    6309114

    Albeit it seems to have logged the message three times as I now have three refence numbers this one and the two following!
  • onehitwonder
    onehitwonder Posts: 136 Forumite
    Part of the Furniture Combo Breaker
    Interesting.

    I had, which seems to be, exactly the same problem, although it was a sim card that came free with a laptop.
    Make sure you get Lee to search for any other accounts that may have been set up in your name.
    It is a pain, and shouldn't happen, but my problems were all sorted by Lee in the end.

    See: https://forums.moneysavingexpert.com/discussion/3356998

    and then fast forward a few years to:
    https://forums.moneysavingexpert.com/discussion/comment/64637096#Comment_64637096
    Debts: Virgin Card [STRIKE]£5,600[/STRIKE] £5,636, First Direct [STRIKE]£7,700[/STRIKE] £7,000, Halifax [STRIKE]£3,200[/STRIKE] £3,810, Halifax Clarity [STRIKE]£755[/STRIKE] £711, Tesco [STRIKE]£4,005[/STRIKE] £4,450, MNBA [STRIKE]£6,700[/STRIKE] £6,580, Loan [STRIKE]£15,834[/STRIKE] £15,218 Total: [STRIKE](45K at highest) £43,794k[/STRIKE] £43,405
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi trethed,

    Thanks for coming back to me.

    I've got your emails and will get back to you as soon as I can.

    Kind regards,

    Lee

    Web Relations

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • trethed
    trethed Posts: 3 Newbie
    Got a call from Lee to confirm all sorted
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.6K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455.1K Spending & Discounts
  • 246.7K Work, Benefits & Business
  • 603.1K Mortgages, Homes & Bills
  • 178.1K Life & Family
  • 260.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture