Why can't people read the documentation/think the rules don't apply to them

Wyndham

Not quite the same, but I deal with the public, and I've worked out that it is the troublesome ones who take most time. The ones who are quietly getting on with it are not the ones we notice, because they are quietly getting on with it.

And, in my job, if you come on the phone and I immediately know who you are, that's not actually good!

martindow

TBagpuss wrote: »

With regard to ID, we provide a list of what we can accept - we prefer photo ID but the only time we insist on it is where the client is someone we are not meeting in person, or whether the nature of the transaction are unusual and we need to do extra checks.

I don't understand the logic of this. Photographic evidence is only useful if you are meeting face to face isn't it?

CWSmith

seven-day-weekend wrote: »

How difficult is it to get photo ID if you don't have a passport or a driving licence? Can you get any?

I believe most agencies will accept a photograph of yourself with a note from your doctor, a policeman or similar authority figure who knows you confirming that you are the person in the photo.

I have no idea how or why photo ID proves anything. I understood that if you were possessed of a criminal mentality, that getting hold of a false passport or driving licence was quite possible anyway!

I should add, re TBagpuss's post - I have always met estate agents, solicitors, conveyances etc. face to face.

propertyman

In answer to the original question "why" it is because most people are idiots most of the time.:A

The proof of that is how many times have you heard people moan about the behaviours and expectations of their customers or clients, and then, as a customer or client themselves, inflict the same nonsense on other people?:rotfl:

"The customer is king" = I am therefore free to impose all my random expectations and logic or common sense to make you do things when and how I think you should.

propertyman

Examples

• "I am buying a share of freehold"- no you aren't no such thing
• "I just bought a flat- erm what's a lease?"
• "Service charges?! the builder sold it to me and should invest that money to look after it".....
• "But I work all week! you should work nights and weekends" and " what do mean it's their day off?!"= noone in property should be allowed to have family life.

One of my all time favourites was the " we called you 14 times (on Sunday) and you didn't answer your phone!" The communal hot water had gone off and they decided to call me , not the out of hours emergency phone( which I had- my turn) nor the contractors 24/7 no, all of which they had, is on the website, in the house rules, and the notice boards.

:money:Rule of thumb - when parting with the biggest sum of money you will ever have, stop tweeting and texting and spend a couple of hours learning and reading beforehand and ******* pay attention. That way it goes much smoother.:)

propertyman

Debbie4121 wrote: »

OP - I sympathise. I work a a medical secretary in a GP practice with close to 6,000 patients. Patients are always surprised when they ring up that I don't just know who they are from the sound of their voice (although a lot of them I do), and that I can't quote their last blood test result or magically know when their next hospital appointment is without having to look it up.

Wow- we are lucky to get them to pick up the phone.

Prothet_of_Doom

One of the things it would be useful to have is a Plan, a list of when things have to happen in which order, and how long each thing takes.

In my humble experience having only bought 3 houses and sold 2, the solicitors I dealt with treated information on the process, like smoke and mirrors, and you were left not knowing where in the process you were or how long the rest of the process would take.

roger196

Many people object to the money laundering regulations because they are ineffective at catching the big crooks and /or bankers who have wrecked so many economies. The MLR are also in breach of the right of privacy set down in the Convention on Human Rights ( Article 8 if you are interested). The MLR are a great way for dodgy people to get hold of personal details for identity fraud.

PheoUK

Prothet_of_Doom wrote: »

One of the things it would be useful to have is a Plan, a list of when things have to happen in which order, and how long each thing takes.

In my humble experience having only bought 3 houses and sold 2, the solicitors I dealt with treated information on the process, like smoke and mirrors, and you were left not knowing where in the process you were or how long the rest of the process would take.

Completely agree - I'm a trained IT Project manager, and my solicitors lack of some kind of documented plan is a significant detractor from their service (even though she clearly knows what she is talking about, and is progressing things at their usual speed).

SmlSave

Gosh, I can't believe this thread is still alive It's my last working day today!

One of the things it would be useful to have is a Plan, a list of when things have to happen in which order, and how long each thing takes.

I agree this would be very helpful But an accurate crystal ball would be required to give timescales! And not every transaction always goes 'to plan' and a tick list would end up causing more problems. .....what do you mean x,y and z hasn't happened in the order I was told it was! Why haven't you done a, b and c? What do you mean that you are waiting for paperwork/answers to enquiries!?!

So far all nice clients I've spoken to today so far

I believe most agencies will accept a photograph of yourself with a note from your doctor, a policeman or similar authority figure who knows you confirming that you are the person in the photo.

If you have no photo ID then this is what we ask for.

Our Terms and Conditions clearly state that we require photo ID plus two other pieces. Clients have to sign and return the T&C's to confirm that they have read and accepted the same. If you don't accept them i.e. argue that you don't need to provide photo ID; then you need another solicitor.

There's also the matter of having too much information...if you as the client know everything why on earth have you instructed a solicitor whom you don't trust to do the work properly?

Also why are clients happy to pay the estate agent 1.5% of your purchase price (being thousands of pounds) but want to complain about spending £500 on a solicitor who actually has a degree in the subject and has to make sure that the transaction is legal and done correctly? It just seems a little odd sometimes