Online booking/cancellation help required

Mrs_Thrify

Hi, in my experience - once you have presses thoose buttons it is final.To change anything you have to pay. I would try and keep the dates you booked if you can.

Best Wishes....Julie

alared

Don`t want to be the bringer of bad news but holidays do not come under the Distant Selling regulations.
Contact last min and trying reasoning with them about the extra amount they want,pointing out that if you cancel,you`ll "only" lose £150.

A bit late now,but read their cancellation/amending bookings T&C`s.

caleyles

Thanks for all your help, it seems nigh impossible to deal with them, they dont reply etc, i certainly will never use them again

dmg24

Which airline are you flying with? It may be that the flights are not changeable, even for Lastminute.

Voyager2002

dmg24 wrote: »

Which airline are you flying with? It may be that the flights are not changeable, even for Lastminute.

All airlines allow changes within 24 hours (because people often do enter wrong dates and names). It is only Lastminute and other agents who make trouble when this happens.

richardw

Voyager2002 wrote: »

All airlines allow changes within 24 hours (because people often do enter wrong dates and names). It is only Lastminute and other agents who make trouble when this happens.

All airlines!

I don't think Ryanair allow this.

alared

Don`t give up just yet!


Question How do I log a comment or complaint? Answer
All comments or complaints are required to be in writing. To submit a comment or complaint please e-mail us via the Contact Us form and select the relevant Topic, this will then get submitted to the correct team and dealt with accordingly.
If your comment or complaint is not related to a booking / order you have placed, please select the Topic 'Your Account'.
Click here to go to the Contact Us form.
You may prefer to post your comment or complaint, if so our address is as follows:
lastminute.com Customer Relations Department
Victoria Gate
Chobham Road
Woking
Surrey
GU21 6JD
Regarding any complaint, lastminute.com would like to take this oppotunity to apologies for if you are unhappy with any part of your experience. lastminute.com aims to resolve the complaint within 28 days pending a full investigation, please be aware that in peak seasons this may take a little longer. Regarding any comment, lastminute.com would like to say thank you, we are always looking to improve the service we can you provide to you, our customers.

If you wish to speak to a member of our customer services team regarding a booking / order you have made, please have the booking / order number to hand and dial 0871 222 5938.
Customer services opening hours
08:00 - 20:00 - seven days a week.

0207 866 9200 ask to speak to a senior customer service manager and state your case

---

politely.

Sam_Bee

Voyager2002 wrote: »

All airlines allow changes within 24 hours (because people often do enter wrong dates and names). It is only Lastminute and other agents who make trouble when this happens.

Same day, once tickets are issued for scheduled airlines.

Actually, agents can only cancel tickets FOC, and then re-book with correct names (if same day). If the seat prices have risen in the meantime...

If it's also quite late (outside office hours or weekends) you'll struggle to find someone to be able to change, and by the next day it's too late.

This doesn't apply to low-cost or charter who's rules I have no idea...

dmg24

richardw wrote: »

All airlines!

I don't think Ryanair allow this.

That is correct. Many low cost airlines do not allow for changes.

caleyles

alared wrote: »

Don`t give up just yet!


Question How do I log a comment or complaint? Answer
All comments or complaints are required to be in writing. To submit a comment or complaint please e-mail us via the Contact Us form and select the relevant Topic, this will then get submitted to the correct team and dealt with accordingly.
If your comment or complaint is not related to a booking / order you have placed, please select the Topic 'Your Account'.
Click here to go to the Contact Us form.
You may prefer to post your comment or complaint, if so our address is as follows:
lastminute.com Customer Relations Department
Victoria Gate
Chobham Road
Woking
Surrey
GU21 6JD
Regarding any complaint, lastminute.com would like to take this oppotunity to apologies for if you are unhappy with any part of your experience. lastminute.com aims to resolve the complaint within 28 days pending a full investigation, please be aware that in peak seasons this may take a little longer. Regarding any comment, lastminute.com would like to say thank you, we are always looking to improve the service we can you provide to you, our customers.

If you wish to speak to a member of our customer services team regarding a booking / order you have made, please have the booking / order number to hand and dial 0871 222 5938.
Customer services opening hours
08:00 - 20:00 - seven days a week.

0207 866 9200 ask to speak to a senior customer service manager and state your case

---

politely.

I can only assume by this that you work for the forementioned company, I booked online and within 24 hours knew the dates were wrong yet when e mailing your contact us box on the site i keep getting replies from where I can only assume is an indian call centre, and to be frank I don't think they understand very well,

Re the amendment a holiday that cost £360.00app and 24 hours later to move forward at an extra cost of £144.70 air amendment, £45.00 per person admin and another £20.00 for cancelling hotel and then having to rebook the same hotel for a week later is scandalous to amend it for a week at a total cost of £254.70 on top of the original price is unbelievable and certainly not something I would reccomend to other users of this site, All for sake of putting on the wrong dates, as I have said previously there is plenty time to resell tickets etc therefore no loss to the air company and the admin charges are as bad if not worse than the bank charges we are all claiming thanks to Martin, maybe its time for someone to start taking to task all these charges on sites such as yours

one very disgruntled customer

caleyles

It's a joke,the customer services number is in india and trying to speak to anyone is a nightmare, All i get is can't do anything and half the time either them or me are repeating ourselves, as for the other number it just comes up as unrecognisable:mad: