Cancel BT Broadband?

Allan87

I had broadband enabled Tuesday and after several days of poor speeds (0.3Mbps) I called BT and was told they'd 'reset' the line and see how it fares over coming days. Today it is still at 0.3Mbps despite when I ordered the BT speed checker said I could expect 2-5Mbps with 2Mbps likely. Am I stuck with the 12 month contract or is there any cooling off period?

VisionMan

It takes ten days for the speed to settle down. Do not reset your home hub during this time, as this will only cause the exchange to think theres a problem and keep your speed low.

kwikbreaks

It should have started out very close to what the final speed will be.

Have you had broadband at this location before? If so what speed did that achieve?

What are the router stats and have you made sure your internal wiring is optimised

Most problems with ADSL are caused by the internal phone wiring.

Allan87

kwikbreaks wrote: »

It should have started out very close to what the final speed will be.

Have you had broadband at this location before? If so what speed did that achieve?

What are the router stats and have you made sure your internal wiring is optimised

Most problems with ADSL are caused by the internal phone wiring.

It's a new build so no broadband previously.

I'm using a Home Hub 4 so no stats as such, syncing at 576Kbps.

Bradfield

I have been with BT for over a year and had no problems until a couple of weeks ago. My speed went down to about what you are getting now.

I checked the internal connections and changed a filter and it returned to normal. As kwikbreaks says, most problems are to do with the internal wiring.

Allan87

Bradfield wrote: »

I have been with BT for over a year and had no problems until a couple of weeks ago. My speed went down to about what you are getting now.

I checked the internal connections and changed a filter and it returned to normal. As kwikbreaks says, most problems are to do with the internal wiring.

When I ordered the checker said to expect 2-5Mbps, which isn't great but would have sufficed. Now however it shows 1-3.5Mbps, so they've lowered their estimation since my order.

iniltous

No one will even look at your speed problem during the line training period (ten days ?) but you should ensure your internal wiring is as good as it can be, if it's a new build and has extension sockets installed, the builder may have connected them using 3 wires, instead of 2... If the bell wire that isn't needed is connected it will impact on your broadband performance, search adsl bell wire problems and ensure your internal wiring is as good as it can be, then it's a case of waiting until the 10 days is up...in my own case, my speed was awful during the training period, but settled down to 3Mb, not brilliant but I'm quite a distance from the exchange

macman

If the issue is on the local loop or internal wiring, then switching supplier (not that BT will allow that without you paying the full ETC) will make no difference whatsoever.
Are you testing using ethernet from the test socket (not wireles or an extension socket?
Give it the full ten days training and the retest.

MataNui

macman wrote: »

If the issue is on the local loop or internal wiring, then switching supplier (not that BT will allow that without you paying the full ETC) will make no difference whatsoever.
Are you testing using ethernet from the test socket (not wireles or an extension socket?
Give it the full ten days training and the retest.

True, but different providers do seem to achieve very different speeds. I was with Talk Talk business and regularly achieved 5-6Mb download (On BT equipment as it was an account they took over from f2s) although it was pretty unstable. Now i am with BT and NEVER get over 3 (average is 2 - 2.5). Even now at that lower speed its not very stable. I cant figure out any logical reason for the difference but its there and its very obvious in use.

macman

A BT line (residential?) will have a much higher contention ratio, especially if compared to a TT business line. That may be the problem, especially at peak hours.