T-mobile Upgrade phone faulty

zolablue25

Hi

I have been with T-mobile for a few years now and about 10 months ago renewed my 24 month contract and received a new phone as part of the deal. Last night the phone stopped working. Before I go into the T-mobile shop with it I would just like to confirm that my understanding of the situation is correct. Am I right in saying that as I have the phone as part of my contract then my claim for repair is with T-mobile not the manufacturer? I'm sure I read somewhere that some shops have tried to pass the onus onto the manufacturer.

Thanks for your input.

grumbler

zolablue25 wrote: »

Am I right in saying that as I have the phone as part of my contract then my claim for repair is with T-mobile not the manufacturer?

With both:
supplier - Sale of the Goods Act,
manufacturer - their warranty.

The former gives you stronger protection: Consumer Rights Armour

I'm sure I read somewhere that some shops have tried to pass the onus onto the manufacturer.

Yes, especially if it's iPhone.

zolablue25

Thanks Grumbler. Not an iphone (I don't have that sort of cash to waste!)