Soletrader Refuses Refund after Salesman Lies

lluckylluke

Also salespeople are experts in terms of the Act in the way 'you should make it clear to the salesperson that you're relying on their expert advice'. If salespeople are considered experts as that is their job. I only use the word 'expert' as that's what the SOGA uses to describe such people, they clearly aren't 'experts' in the way the regular person thinks of an expert.

lluckylluke

Perfect! Thanks for the link Bod, exactly what I was looking for

jackieblack

But can you prove what the salesperson told you?

Or is it just a case of he said/she said?

bod1467

Therein lies the challenge.

Blackbeard_of_Perranporth

Is that you, BoPsie?

meer53 wrote: »

I have a wardrobe full of shoes .

meer53

Blackbeard_of_Perranporth wrote: »

Is that you, BoPsie?

Lol !

Silly me, i didn't realise that people working in shoe shops were experts.

Do you think i could take some steak back to Asda ? The bloke behind the counter told me it was lovely and tender, it was just tender ? Not lovely at all.

Some posts make me despair. This is one of them.

lluckylluke

I can prove it as I have a witness


Also, the burden of proof in these cases is usually on the retailer but even better is in this case they have already admitted that the salesman did say that


Thanks again for the link, that really does help!

lluckylluke

meer53 wrote: »

Lol !

Silly me, i didn't realise that people working in shoe shops were experts.

Some posts make me despair. This is one of them.

The 'expert' part has already been explained. Follow the link if you're still having difficulty.


Your post makes me despair also.

Beluga_2

Hi, and welcome to the forums!

The crux of the matter is: would you have bought those shoes anyway, if the salesperson hadn't offered their advice? You say not.

It sounds like the advice persuaded you to purchase goods that were not fit for the purpose you intended, and this was not apparant at the point of sale. The shoes may well have been fit for someone else, just not for you. You were relying on the salesperson as someone who knew more about the shoes than you did. So I'd say you're on the right lines with the SOGA.

We can all cry "never trust a salesman", but equally, there's nothing that allows a salesman to give misleading or incorrect advice to get a sale.

(Disclaimer: I ain't a lawyer, and you act on advice from random strangers on the Internet at your own risk )

unholyangel

meer53 wrote: »

Lol !

Silly me, i didn't realise that people working in shoe shops were experts.

Do you think i could take some steak back to Asda ? The bloke behind the counter told me it was lovely and tender, it was just tender ? Not lovely at all.

Some posts make me despair. This is one of them.

At least make it a fair comparison. If you went into a butchers and asked if an item was suitable for a certain dish, would you expect them to advise you wrongly?

However in OP's I think its a bit more subjective. Employees (or experts if you prefer) are not expected to be flawless. If its something they should know (what type of material are the shoes OP? some materials have no "give" in them) then they're liable. If its something only a true expert would know, then I think its just tough luck i'm afraid.

How much were they? I usually find cheaper shoes just don't have the same comfort as expensive pairs.