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refund query and change of refund policy since purchase
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no durable medium sent and i did infact notify them through an email explaining that i had returned the item on the 7th working day. I sent the dress back with a returns slip and i have a receipt from the post office, whereby i posted the item back using a 2nd class postal service. Thus being said it still should have been with them within 7 working days and this is allowing 3 working days for delivery. I sent it on the 17th and assume it would have been received on the 22nd January.
Email is classed as a durable form.
And you only have to notify them within 7 working days - not physically return the goods0
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