refund query and change of refund policy since purchase

tunn1909

i only have the receipt and invoice from the courier, i didn't take a copy of the returns note.

tunn1909

Sorry, yes we have been sending emails back and forth for weeks now. She is adamant i am not getting a refund and she is holding credit on my account for me..... HOW KIND! She never notified me of this until I chased up the refund. I have had to send her a copy of invoice sent from the courier to which she replied it was back on the 30th so too late for a refund....

fozzeh

tunn1909 wrote: »

It was definately returned as sent. Once our children are settled in bed a letter is being drafted. Thank you once again to all of you.

Keep the thread up to date. If you send a written letter, send it Recorded. I’d e-mail a copy also.

My wife operates her business primarily through Facebook at the minute (3,000 likes, 4,000 reached, 700 engaged in the past week!) and you wouldn’t believe what kind of ‘secret’ small business user groups there are (which suppliers to avoid, who is re-selling, etc). Word can spread quickly from group to group.

This one has 52,000 and is a business so should be operating more professionally.

fozzeh

unholyangel wrote: »

30 day rule for what? You mean the 3 months and 7 working days? If so, websites dont count as durable so even if it was detailed there, it doesnt count for the purposes of DSRs. Its where quite a few companies go wrong (and worthwhile to remember if you ever find yourself in that situation!).

unholyangel wrote: »

30 day rule for what? You mean the 3 months and 7 working days? If so, websites dont count as durable so even if it was detailed there, it doesnt count for the purposes of DSRs. Its where quite a few companies go wrong (and worthwhile to remember if you ever find yourself in that situation!).

Trying to do work and type at the same time…3 months was what I meant haha!

Refund needs to be made within 30 days so she’d need to send it this week.

As for websites not counting as durable…didn’t know that myself! How come it doesn’t?

unholyangel

tunn1909 wrote: »

i only have the receipt and invoice from the courier, i didn't take a copy of the returns note.

However you can show you have sent your "cancellation" and on which date (and it is the date of posting that is taken as date of notification).

unholyangel

fozzeh wrote: »

Trying to do work and type at the same time…3 months was what I meant haha!

Refund needs to be made within 30 days so she’d need to send it this week.

As for websites not counting as durable…didn’t know that myself! How come it doesn’t?

Because it cant be personally addressed and can be edited.

Links to websites that have been sent via email dont count for regulation 8 either in two ways. First, the above and secondly because you need to take action to obtain the information and regulation 8 (as clarified in an ECJ) requires that the information be sent to the consumer with no action on his part required.

LilElvis

fozzeh wrote: »

As for websites not counting as durable…didn’t know that myself! How come it doesn’t?

.... because they can change it every 5 minutes if they so choose, so how would you ever be able to prove which version of their T&Cs you agreed to when you purchased an item.

fozzeh

unholyangel wrote: »

Because it cant be personally addressed and can be edited.

Links to websites that have been sent via email dont count for regulation 8 either in two ways. First, the above and secondly because you need to take action to obtain the information and regulation 8 (as clarified in an ECJ) requires that the information be sent to the consumer with no action on his part required.

Ta

LilElvis wrote: »

.... because they can change it every 5 minutes if they so choose, so how would you ever be able to prove which version of their T&Cs you agreed to when you purchased an item.

Cached copies would be obtainable. Depends how much you would want to push.

tunn1909

I will keep you all posted, off to swimming lessons i go.

axisofunity

Seems like http://www.beckysboutiques.com is pretty bad! I lurk and watch some of these threads but the T&Cs on their website and shocking! Hope they get a warning from both this thread and also TS!