refund query and change of refund policy since purchase

unholyangel

fozzeh wrote: »

If you do get told to jump through hoops, here's who you need to send a letter to (sole director):

MRS REBECCA FARR,
186 CHELTENHAM ROAD,
BRISTOL,
UNITED KINGDOM,
BS6 5RB

Is she a limited company? I couldnt find a company registration number (which must be provided under e-commerce laws) on her website.

Edit: just checked companies house and she is. naughty

fozzeh

unholyangel wrote: »

Is she a limited company? I couldnt find a company registration number (which must be provided under e-commerce laws) on her website.

Edit: just checked companies house and she is. naughty

Company Number: 08470026

:cool:

When you get the refund, you need to get onto TS (http://www.tradingstandards.gov.uk/advice/index.cfm) about their T&C's being shocking, disputing the refund and not displaying their company number.

tunn1909

Thank you Bris, I didn't inform them that i was returning, i just filled in the documentation and arranged for a courier to collect the parcel. I had no idea that i was supposed to inform her of my intent to return.

Thank you for the name and address, yes it did say on her facebook name that she was limited but i have just checked and she has since removed that. If you hover over the tab when you are on her website it comes up that she is Ltd. I will report her, how many other people is this happening to!

unholyangel

tunn1909 wrote: »

Thank you Bris, I didn't inform them that i was returning, i just filled in the documentation and arranged for a courier to collect the parcel. I had no idea that i was supposed to inform her of my intent to return.

Thank you for the name and address, yes it did say on her facebook name that she was limited but i have just checked and she has since removed that. If you hover over the tab when you are on her website it comes up that she is Ltd. I will report her, how many other people is this happening to!

Technically if she hasnt informed you of your rights under DSRs then you should still be able to notify her - although arguably thats already happened in this case if you have been in communication with her about it.

When you say documentation, what do you mean by that?

bod1467

The DSRs talk about cancellation "howsoever expressed" (as I recall). Physically returning the item(s) complies with DSRs as long as the item(s) arrived at the supplier within 7 working days* from initial receipt.

* Day 1 is the day after receipt. And I'm ignoring whether or not they have complied with the notification of cancellation rights (ref. post #3)

tunn1909

A returns form which was in the parcel when i received it, i just stated reason for return (too big) and placed in the parcel.

fozzeh

unholyangel wrote: »

Technically if she hasnt informed you of your rights under DSRs then you should still be able to notify her - although arguably thats already happened in this case if you have been in communication with her about it.

When you say documentation, what do you mean by that?

The ‘Return’s page doesn’t so I would think the 30 day rule would apply. That would put you on 17/01/14…and, OP, I take that you have contacted before then?

bod1467 wrote: »

The DSRs talk about cancellation "howsoever expressed" (as I recall). Physically returning the item(s) complies with DSRs as long as the item(s) arrived at the supplier within 7 working days* from initial receipt.

* Day 1 is the day after receipt. And I'm ignoring whether or not they have complied with the notification of cancellation rights (ref. post #3)

“For the purposes of these Regulations, a notice of cancellation is a notice in writing or in
another durable medium available and accessible to the supplier (or to the other person to whom
it is given) which, however expressed, indicates the intention of the consumer to cancel the
contract.”
Ba-ding! Another key point; 30/12/13 would be 6 working days. If a returns slip was completed, that would be sufficient expression.

I don't think there is any excuse for no refund really...as long as you returned it as it was sent.

unholyangel

bod1467 wrote: »

The DSRs talk about cancellation "howsoever expressed" (as I recall). Physically returning the item(s) complies with DSRs as long as the item(s) arrived at the supplier within 7 working days* from initial receipt.

* Day 1 is the day after receipt. And I'm ignoring whether or not they have complied with the notification of cancellation rights (ref. post #3)

All depends on how it was returned. Notice of cancellation has to be durable medium also remember. Depending on how OP returned it, it may not be possible to "reproduce" the notice of cancellation.

However it may be possible as beckys dresses says they (buyers) must obtain proof of posting. Or perhaps OP has kept a copy of the documents she sent back/sent a letter with it.

tunn1909

It was definately returned as sent. Once our children are settled in bed a letter is being drafted. Thank you once again to all of you.

unholyangel

fozzeh wrote: »

The ‘Return’s page doesn’t so I would think the 30 day rule would apply. That would put you on 17/01/14…and, OP, I take that you have contacted before then?

30 day rule for what? You mean the 3 months and 7 working days? If so, websites dont count as durable so even if it was detailed there, it doesnt count for the purposes of DSRs. Its where quite a few companies go wrong (and worthwhile to remember if you ever find yourself in that situation!).