Feature offered in contract retractable?

kcaj

Hello,

I am new here and will be grateful for any advice that anyone can give.

I have recently taken out a new contract with Three. I was previously on a SIM only plan with them but called Telesales shortly after Christmas to upgrade to an iPhone 5s. When I phone the advisor was very helpful and talked me through all the options. She looked at my usage and advised I went for The One Plan because I use a lot of data and tether too and that this is the only plan that would allow the use of unlimited data and tethering.

A few weeks on and I have sent an email to Three regarding another subject. After a few replies, this cropped up from Three.

Three_Email wrote:

If you look at the details of The One Plan online, we don’t actually mention tethering. It’s something we allow at our discretion, but isn’t a core feature of the plan. It could be the case we’d have to restrict the ability to do this in the future, depending on how much data is going through our masts.

Now this is something I dispute because although the details page for The One Plan does not directly say it includes tethering, other packages which do not include tethering advise customers go for the more expensive One Plan because it includes tethering.

Three_Sales_Page wrote:

SIM plans with All-you-can-eat data do not allow tethering (except for the One Plan). If you would like to tether, you will need to choose a Pay Monthly plan and / or an Add-On that does allow tethering.

Since I am now in 24 month contract with them and paying £46 a month, I am wondering if they reserve the right to remove this feature from my plan whilst in contract?

Thank you

mije1983

Originally Posted by Three Email
If you look at the details of The One Plan online, we don’t actually mention tethering. It’s something we allow at our discretion, but isn’t a core feature of the plan. It could be the case we’d have to restrict the ability to do this in the future, depending on how much data is going through our masts.

You may want to point them in the direction of this on their website

Tethering is included in (i) The One Plan; (ii) the One Plan SIM only; or (iii) By purchasing an Ultimate Internet Plan with the Tethering Add on.

http://www.three.co.uk/Privacy_Cookies/Terms_Conditions?site=d&content_aid=1220469566802


And this:

You can tether on all our One Plan tariffs including our one month rolling SIM plan

http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=internetapps,varset_subcat=3582,Case=obj%283599%29



This was pointed out by ZhugeEX on another thread:

https://forums.moneysavingexpert.com/discussion/4878581

kcaj

As I ordered over the phone and did not actually sign anything, is there anyway I can request a full paper document of all terms and conditions?

I know they are all on the website but I would like a full paper copy.

mije1983

kcaj wrote: »

As I ordered over the phone and did not actually sign anything, is there anyway I can request a full paper document of all terms and conditions?

I know they are all on the website but I would like a full paper copy.

Ask them? Did nothing come with your phone?

If they can't send you them then just take screenshots or similar from the website.

Not physically signing anything is normal for internet and telephone sales.