Petrol station took 10x payment, CC won't refund

Monkeyballs

Hi,

If it was me I'd contact the station but go in with a friendly "Hi, I didn't realise at the time but..." head on as opposed to wading in accusing them of scamming you as you're less likely to get a warm reception...

Take as much evidence you have with you (so have a think about time, date, and who you think served you), be prepared to work with them and accept that they probably won't just open the till and give you money there and then on the spot - there is error on both sides here, them (more than likely) putting the decimal point in the wrong place and you not checking.

MB

Fruit_and_Nut_Case

reclusive46 wrote: »

It sounds like the cashier typed in the wrong amount (added an extra zero) and as you would have entered your PIN in for this amount the bank probably can't do anything. I'd suggest going back to the petrol station.

When I buy fuel there doesn't seem to be any need for the cashier to type in anything. The value of the purchase automatically appears on the cash register thingy, linked to the pump. Are Jet stations different?

bigadaj

Gromitt wrote: »

You can prove the car owned by the OP isn't capable of taking that quantity of fuel, but you can't prove which car the OP drove to the station without CCTV evidence, which you can't get as there's no fraud.

Secondly, considering the amount on the CC statement is simply the total amount charged, then the station could argue that the OP filled up several vehicles, or that only a part of the cost was fuel.

This is why the receipt is the best thing to have and should always be kept until the CC statement has been reconciled.

There's no doubt that the OP is at fault here for authorising the transaction and also not retaining a Receipt.

However any evidence needs to be considered from both sides, and filling up multiple cars on a single transaction for example isn't reasonable either.

If it were to to some form of independent review, arbitration or court then the weight, balance and record keeping of either side would be reviewed and a decision made on probabilities, which to me wouldn't be clear cut.

AMG762

Hi, go to the garage as soon possible and speak to the manager there. Some places only keep the CCTV recording for one month so hopefully you will be in time for it to be viewed.

The manager may not have picked up on this for a variety of reasons. But im sure once bought to the managers attention they should be able to get out that days paperwork and see it was an honest mistake.

SailorSam

Going back many years now one of my friends had a part time job in a garage, i remember at the end of his shift if the till was down he was expected to make up the difference. Do shops still do that i've heard of people over paying in supermarkets and they've had to wait until the till was balanced before they could get their money back.
If that is the case and the till is checked after every shift, i've seen them checking the small nunbers on the pumps, the garage should be able to tell you whether they were £100 over that day.

pvt

AMG762 wrote: »

But im sure once bought to the managers attention they should be able to get out that days paperwork and see it was an honest mistake.

Or indeed a dishonest one. You might find it's one of a number of similar claims he has had from customers whilst a particular member of staff is on duty.

Either way, the manager needs contacting and soon.

Hominu

Fruit_and_Nut_Case wrote: »

When I buy fuel there doesn't seem to be any need for the cashier to type in anything. The value of the purchase automatically appears on the cash register thingy, linked to the pump. Are Jet stations different?

Where I live, slightly. The value of the purchase automatically appears on the cash register thingy, linked to the pump. If you pay by cash, that is the amount you are expected to pay. However, if you wish to pay by card, they then enter that amount into the CnP machine, you confirm the amount and then enter your PIN. So there's room for error. I remember correcting them before about it (they told me the amount expected, and I said the machine was stating a higher figure, they cancelled the transaction and tried again)

runforlife

Its quite simple really. Ask to speak to the manager. They are usually a friendly bunch - certainly the ones I meet in the course of my work. The more accurate you know the time and date of your visit the better. Also do you remember which pump you used? Their records will have the exact amount of fuel dispensed. Of course you have to prove that it was you that paid for the fuel so hopefully the in store cctv will have you paying for it. Take a copy of your bank statement and let them investigate for you.

yangptangkipperbang

A lot of petrol stations won't actually allow you to dispense more than £100 worth of fuel (to reduce large scale drive-offs) - might be worth checking if this applies to that garage. If so, you couldn't have spent more than that on fuel alone.

The_Boss

yangptangkipperbang wrote: »

A lot of petrol stations won't actually allow you to dispense more than £100 worth of fuel (to reduce large scale drive-offs) - might be worth checking if this applies to that garage. If so, you couldn't have spent more than that on fuel alone.

They don't have the receipt any longer so it can be suggested that they didn't soley buy petrol. They may have also purchased bottles of oil and other items for sale in the shop.