call me suspicious but...

custardy

pinkshoes wrote: »

It was just 24.

So its just standard 1st class.
If they 'processed' it Friday. It really depends how their items hit the pipeline

RHemmings

Kayalana99 wrote: »

Mark I gave your thread a once over as a buyer people don't realise how affecting it is to get low stars.

Maybe this one seller deserved it but if it took 10 days to post do you ever think why? Mid December my youngest of two months old was hospitalized. I was breast feeding and I couldn't even go home to shower - it was only three days yet I ended up with 3 neutrals and low stars despite telling everyone who had brought something what had happened. One even put a neutral saying they are sorry I know you had problems but dispatch WAS slow.

I'm not trying to say its OK to dispatch an item so late - but as a seller if you were unhappy I would of wanted you to contact me and say why - perhaps give them a chance to explain I bet you maybe not as extreme as my case but your '3 stars' is not as damaging as 1 or 2 but sellers WILL get on your case if its not for a 100% valid reason like...you KNOW the seller has just been pure lazy.

Ebay sellers have lost their whole business simply because of these stars - As an example a while back a seller got banned because he mainly because he posted internationally - some items took a week + to arrive so they marked him down.

First, in a situation such as this, the seller should realise that the dispatch was late, and should explain to the buyer that there have been particular circumstances. If a buyer receives an item late with no explanation, I don't think it's solely the buyers responsibility to initiate discussion of this problem.

As a buyer, I have no way of knowing whether the seller is lying in a situation such as this, but if I received a message like this, I would still give them the benefit of the doubt. It would be in my mind that I wouldn't know for sure if the reason was true, but what can you do? In the case of no explanation, or an explanation only after feedback/stars, then I'd feel that the seller's inaction had tipped the balance towards not giving them the benefit of the doubt.

marie-20

Whilst the seller was incorrect to mark as dispatched on Thursday they may well, as others have stated, marked it dispatched Thursday eve once it was packed to go etc.

I have an account with the Royal Mail and I have found that our dispatch stars are taking more of a beating than they were 12 months ago even though everything is dispatched exactly the same and arrives, generally, in the same time.

Oddly enough the issue with our stars concurs with he Royal Mail changing the label for 1st & 2nd to 24 & 48 and I think that some buyers perception is that if an item is marked as dispatched on Monday (and actually is!) with a 48 label it will be with them on Wednesday - 48 hours later so when it doesn't arrive until Friday the buyer 'believes' that the item wasn't sent until Wednesday as it was sent with a 48 label on and therefore leaves low stars etc.

I personally have bought 2 things this week on eBay. One was 1st class due on Tuesday and the second was a 2nd class due on Weds (according to eBay) but the 1st arrived on Thursday and the 2nd on Friday so in this case both of the sellers would be open to low stars which is stupid but that is a whole different discussion.

custardy

marie-20 wrote: »

Whilst the seller was incorrect to mark as dispatched on Thursday they may well, as others have stated, marked it dispatched Thursday eve once it was packed to go etc.

I have an account with the Royal Mail and I have found that our dispatch stars are taking more of a beating than they were 12 months ago even though everything is dispatched exactly the same and arrives, generally, in the same time.

Oddly enough the issue with our stars concurs with he Royal Mail changing the label for 1st & 2nd to 24 & 48 and I think that some buyers perception is that if an item is marked as dispatched on Monday (and actually is!) with a 48 label it will be with them on Wednesday - 48 hours later so when it doesn't arrive until Friday the buyer 'believes' that the item wasn't sent until Wednesday as it was sent with a 48 label on and therefore leaves low stars etc.

I personally have bought 2 things this week on eBay. One was 1st class due on Tuesday and the second was a 2nd class due on Weds (according to eBay) but the 1st arrived on Thursday and the 2nd on Friday so in this case both of the sellers would be open to low stars which is stupid but that is a whole different discussion.

Thought the same myself about the 24/28 labeling change

campdave

Having a service called 48 with a delivery estimate of 48-72 hours is bonkers.

marie-20

campdave wrote: »

Having a service called 48 with a delivery estimate of 48-72 hours is bonkers.

Exactly and the problem is that the service is only 'estimated' not guaranteed so why they felt the need to change them to 24 and 48 I really don't know. The mail certainly isn't getting there any quicker than before and for online retailers that have a Royal Mail account it makes us look bad for, generally, doing our jobs correctly.

You only have to glance through these boards to find that buyers are happy to mark down as soon as eBay's delivery estimates have passed or others will check the postmark/label to concur the postage date but as an account holder neither of these things are on the parcel so buyers can not confirm the postage date and just assume that we haven't posted and it is worse now with 24/48 as the public seem to assume that they are 'guaranteed' delivery time frames which is ridiculous as generally you will find that an online retailer will post daily as it is their business, profit, ratings and future business at risk whereas Joe Bloggs doesn't have that pressure.