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MSE News: O2 to hike its prices by 2.7% - can you leave your contract penalty-free?
Comments
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I've had a second reply stating the same as the first about the price rises, nothing about the out of subscription charges. This email says not to reply and if I want to discuss further to use the online complaints form.
Let's face it, O2 are just going to keep to this story while they know the ombudsman is acting like an extension of O2 customer services. If O2 or the ombudsman could explain clearly why I am wrong to believe the out of subscription charges are not materially detrimental to me and doesn't allow me to terminate my contract then fair enough.
However, I fear the ombudsman is in collusion and the only way O2 would do anything is if they were taken to the small claims court and I doubt anyone would take it that far.0 -
FacingReality wrote: »I've had a second reply stating the same as the first about the price rises, nothing about the out of subscription charges. This email says not to reply and if I want to discuss further to use the online complaints form.
Let's face it, O2 are just going to keep to this story while they know the ombudsman is acting like an extension of O2 customer services. If O2 or the ombudsman could explain clearly why I am wrong to believe the out of subscription charges are not materially detrimental to me and doesn't allow me to terminate my contract then fair enough.
However, I fear the ombudsman is in collusion and the only way O2 would do anything is if they were taken to the small claims court and I doubt anyone would take it that far.
If push came to shove I'd happily go the small claims route.What a load of dunderheids!0 -
ChilliP2012 wrote: »Which is exactly what I'll be doing shortly. Was trying to find that bit of info, but thanks to your helpful post, I can arm myself with the info needed to go at the ombudsmen again.
We (the EE complainers) had exactly the same problem with CISAS over the EE price increases... CISAS came back many times saying "price rises are a commercial decision, we can't intervene on such matters" and so we just had to make it blatantly obvious to them it was the enforcement of the contract, not the price rises we were taking issue with.ChilliP2012 wrote: »If push came to shove I'd happily go the small claims route.
That's the spirit mate. With things like this too many people get fobbed off and give up. O2 would never let this go to SCC IMHO because if they lose then it would open the flood gates, they would rater fob off as many as they can and then settle before court with the odd one or two who take it that far.A big believer in karma, you get what you give :A
If you find my posts useful, "pay it forward" and help someone else out, that's how places like MSE can be so successful.0 -
ChilliP2012 wrote: »Can OFCOM themselves not do anything?
Definitely try them, the more of you the better, but don't expect them to act in individual cases. However it all counts towards the complaints figures around the networks which is a small victory.A big believer in karma, you get what you give :A
If you find my posts useful, "pay it forward" and help someone else out, that's how places like MSE can be so successful.0 -
@ GolfBravo
Thats what I can't understand about the new Ofcom guidance..... all Ofcom did was redefine material detriment as being "any increase to prices".... it wasn't new rules, it wasn't a change to the old rules, they simply clarified the term.... how can that not apply retrospectively?
Its like saying the term "boat" means "a vessel that floats on water anc most usually carries people" but then saying thats only the definition from today forward..... its stupid.A big believer in karma, you get what you give :A
If you find my posts useful, "pay it forward" and help someone else out, that's how places like MSE can be so successful.0 -
Just something worth asking here. As I am based in Glasgow, would I pursue a claim at the Sheriff Court or because their head office is in Slough, could I do it using MCOL?
What's the best approach here?
TIAWhat a load of dunderheids!0 -
now for something more relevant...
...i had my standard letter response today setting out the usual copy and past stuff from matt barraclough, complaint review service. i am going to reply requesting their final position on the matter and contact the ombudsman stating that i dispute the decision not to let me terminate early because of the out-of-contract price increases that are a significant material detriment to me.0 -
seriously mate, whatever point or argument you're trying to make is completely undermind by the tone of your posts. It comes across as being a bit trollish.
Yes, the increase is only a few pence and luckily I can cover that extra cost before I make my first coffee of the day. People are (text removed by MSE Forum Team) because we as the customer have to play by the rules, like paying on time, but it appears to be one sided. We think O2 are not playing by the rules, in this case GC9, and if we don't pull them on it that would make us complete losers. Fighting and not winning just means you lost, nothing more. Not fighting because you might lose is what makes you a real loser. You probably don't agree and that's your choice but calling people on this thread losers, directly or indirectly, kind of makes you look like you've nothing better to do.
As I said in an earlier post, if O2 or their pet can give me an explanation detailing why they don't have to comply with GC9 in this case I'll shut up. I won't like it but I will shut up , buy out my contract and go to somewhere like Three. But until then...:beer:0 -
(Text removed by MSE Forum Team)
We don't like outgoing increases, you get to a stage where resistance is futile, it doesn't mean I support O2 or any other network descision or company, it is the way we sadly have to accept.
The only place I disagree with you 'all ' is that if you all gang up and bully the providers they will keel over, deep down many of you know that is not going to happen, in O2 adverts now I notice they show that in March the tariffs will increase every March by an RPI figure plucked from February.
It's different with essentials like energy. I notice there is another thread started on the EE changes in T&Cs so over time the the others will do the similar to O2.
Just because I have a different look on the situation to the 'majority' doesn't make the majority correct and me wrong, it's not even about being right or wrong, the tones of the replies fighting the increase appear to be clutching at straws and just understanding what you want to understand from the T&Cs not what is actually meant.
Keep fighting the cause , just don't be too blinkered that every reader agrees and that every reader that doesn't agree should stay out of the thread, after all it's a public place.
I have not noticed anybody taking the networks to court yet......why not? :eek:0 -
(Text removed by MSE Forum Team)
No one on this side of the fence is trying to bully anyone. At least not based on the thread I'm reading.
The issue being raised is that while the price increase can be considered to be in line with the T&Cs the refusal to allow people to accept them or withdraw from the contract is in breach of GC9. Basically, are the T&C superseded by GC9 on this point.
It should be a very simple question with a simple answer. Unfortunately all we're getting is comments on the price increase itself as a commercial decision. Not an answer to the question being asked. I'm that respect I admit to being blinkered. I want an answer to the f'ing question I asked, not the one you think I asked.
Anyone who can offer anything constructive is obviously welcome. poke holes, ask the awkward question. its better face that here rather than in a small claims court. But please don't hammer that same point about t&c when that's not really(for me) the issue.
and as for not seeing people in court yet, well you've probably got a point there but there's also a process to go through. I really wouldn't want to be stood in front of a court our and not be able to say I've tried all the alternative resolutions.
Join the discussion and contribute to it. don't just stand on the side lines calling people stupid ( or variations of stupid)0
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