MSE News: O2 to hike its prices by 2.7% - can you leave your contract penalty-free?

DUTR

streather wrote: »

Anyone had any success pushing the same points that andyBSG did?

Welll if you read NittyGritty's posts , then it should be a forgone conclusion.
Why are you even doubting that you can get out of the contract?

NittyGritty

DUTR wrote: »

Welll if you read NittyGritty's posts , then it should be a forgone conclusion.
Why are you even doubting that you can get out of the contract?

if we all had your view then we would get nowhere. it pays to complain and take it to CISAS, if they say no u wont lose anything, on the other hand should they side with you then you have everything to gain.


DUTR seems to be someone who sits back and does nothing and accepts whatever comes along.
thankfully theres people out there including myself who actually doesn't.

topham_2

If you'd have signed up last January you'd be facing a 6% (5.98%) increase over the two year term. For medium sized businesses paying around £1000 per month that will add £1000 to the contract.

ChilliP2012

Well I've contacted Ronan Dunne with the points that others have put across in this thread. So, I'll wait and see. Not a big deal, I can cancel in August anyway, but I'll see what they have to say.

So far I've had a response saying that they are looking at it and it can take up to 5 days to get a response.

Would I be best going to straight to CISAS should my email fall on deaf ears?

TIA

NittyGritty

ChilliP2012 wrote: »

Well I've contacted Ronan Dunne with the points that others have put across in this thread. So, I'll wait and see. Not a big deal, I can cancel in August anyway, but I'll see what they have to say.

So far I've had a response saying that they are looking at it and it can take up to 5 days to get a response.

Would I be best going to straight to CISAS should my email fall on deaf ears?

TIA

you be better off waiting for 02 to respond first.

ChilliP2012

NittyGritty wrote: »

you be better off waiting for 02 to respond first.

Aye that's what I am doing. I meant if O2 tell me to get stuffed, which they are likely to. Then go straight to CISAS?

streather

This link got posted by someone I'm following on twitter. Could be a useful page for those of us looking to query the increases.


Click here

GolfBravo

ChilliP2012 wrote: »

Would I be best going to straight to CISAS should my email fall on deaf ears?

You have to give them the opportunity to respond.

In my email I mentioned:
- the unfair terms under the Unfair Terms in Consumer Contracts Regulations 1999 - according to their T&C's O2 are free to raise prices but the customer cannot leave without paying a early termination penalty/higher bills, so technically trapped into paying the higher price = unfair contract term;
- Ofcom - at time of sale the O2 salesperson did not make it clear that a price rise would or could occur during the contract (this applies to all pre-23/01/14 contracts);
- and EU regs - Directive 2002/22/EC Of the European Parliament and of the Council, Chapter IV – End User Agreements, Article 20 – Contracts (4. Subscribers shall have a right to withdraw from their contracts without penalty upon notice of proposed modifications in the contractual conditions).

Also mentioned taking it further to Ofcom and the Communications Ombudsman if necessary. They may give in at that stage as each Ombudsman case cost them £300+.

ChilliP2012

GolfBravo wrote: »

You have to give them the opportunity to respond.

In my email I mentioned:
- the unfair terms under the Unfair Terms in Consumer Contracts Regulations 1999 - according to their T&C's O2 are free to raise prices but the customer cannot leave without paying a early termination penalty/higher bills, so technically trapped into paying the higher price = unfair contract term;
- Ofcom - at time of sale the O2 salesperson did not make it clear that a price rise would or could occur during the contract (this applies to all pre-23/01/14 contracts);
- and EU regs - Directive 2002/22/EC Of the European Parliament and of the Council, Chapter IV – End User Agreements, Article 20 – Contracts (4. Subscribers shall have a right to withdraw from their contracts without penalty upon notice of proposed modifications in the contractual conditions).

Also mentioned taking it further to Ofcom and the Communications Ombudsman if necessary. They may give in at that stage as each Ombudsman case cost them £300+.

Roughly exactly what I said, but I am happy to reiterate the points above once I get a response from them.

DUTR

NittyGritty wrote: »

if we all had your view then we would get nowhere. it pays to complain and take it to CISAS, if they say no u wont lose anything, on the other hand should they side with you then you have everything to gain.

I agree and I'm not sure why you feel on this occasion my post is not backing up what you type?

DUTR seems to be someone who sits back and does nothing and accepts whatever comes along.
thankfully theres people out there including myself who actually doesn't.

Well as you don't know me, your quick analysis couldn't be further from the truth, the difference though is quickly identifying a lost battle.

Thinking back there has been a price rise or two in the past as my monthly was £19.99 and now £21.07 before the impending rise (and it's not to do with VAT alone.

Anyways if O2 withdraw their proposal I will be one of the 1st to say well done folks.