Given a default by O2, are they correct?

mije1983

offitmassive wrote: »

I never received a bill to pay.

The thing is, you did receive a bill though. It may not have been through the post, but you were sent a bill.

I believe the only way they will remove a default is if it is incorrect. In your case I don't think it is. You owed them money, you never paid, therefore the default is correct.

There's no harm in trying to get it sorted, but I would take the calm and polite way to try and resolve it. I would imagine that if you rant and rave at them they will just say 'nothing we can do' and then you are out of options.

sdduk

mije1983 wrote: »

Do you mean the '@o2.co.uk' email address? If so then your O2 email is different to your O2 mobile. I left O2 about 3 years ago and still have access to my O2 email even though I never used it.

I thought O2 done away with the O2.co.uk email late last year because hardly any people was using it

Mines gone :mad: and I had it since the old Genie days when it changed to O2.co.uk

mije1983

sdduk wrote: »

I thought O2 done away with the O2.co.uk email late last year because hardly any people was using it

Mines gone :mad: and I had it since the old Genie days when it changed to O2.co.uk

I had an email last week saying it was closing on 10th March. It's the only reason I remembered I had it!

Maybe they are closing it down in stages?

offitmassive

mije1983 wrote: »

The thing is, you did receive a bill though. It may not have been through the post, but you were sent a bill.

I believe the only way they will remove a default is if it is incorrect. In your case I don't think it is. You owed them money, you never paid, therefore the default is correct.

There's no harm in trying to get it sorted, but I would take the calm and polite way to try and resolve it. I would imagine that if you rant and rave at them they will just say 'nothing we can do' and then you are out of options.

I know what you mean, but it's fairer to say they didn't do what they said they'd do which led to this default. When a bill was sent in the post whether it from a dca I paid up in full. I have spoken to O2 and they say to email in to credit file referrals . Think il try again and hope I get in touch with somebody else.

sdduk

mije1983 wrote: »

I had an email last week saying it was closing on 10th March. It's the only reason I remembered I had it!

Maybe they are closing it down in stages?

Thought they may have changed there minds but they haven't just signed in and went on the webmail but not there No more so went on the help page and got the link below.

http://www.o2.co.uk/o2email

Anoneemoose

I have to say that you have no chance of getting this default removed. You keep trying to cling to the fact that you didn't receive this paper bill as a way of getting out of it.

To answer your question re: not receiving the bill - it ain't gonna get you anywhere. I think you'll probably find that as part of the t&c's of your contract, you pay your bill within 14 (?) days of it being produced. Regardless of what was said on that final call, the responsibility is yours. As pps have said, they might have sent it and it didn't get there - and how were they to know this unless you told them? They had already told you what the likely charges were to be so you should have kept that amount available until you paid it.

You might have had more chance if you paid in full as soon as the debt collectors got involved but of course you then didn't have the money. This means the default is correct.

Only 2 hopes here I'm afraid!

mije1983

sdduk wrote: »

Thought they may have changed there minds but they haven't just signed in and went on the webmail but not there No more so went on the help page and got the link below.

http://www.o2.co.uk/o2email

Yes that's the link I get sent to from the email I was sent.

Maybe they forgot about mine as it had been so long since I had accessed it!

NFH

Silk wrote: »

It wouldn't be possible to send a SMS to an account once it had been closed.

Not true. I ported my number from Orange to Giffgaff last week and I received an SMS from Orange yesterday (while on Giffgaff) to inform me that my bill was available download. It is irrelevant that I had already downloaded my final bill on the porting date and that Orange routinely suspends online access the day after a number has been ported.

Silk

offitmassive wrote: »

I know what you mean, but it's fairer to say they didn't do what they said they'd do which led to this default. When a bill was sent in the post whether it from a dca I paid up in full. I have spoken to O2 and they say to email in to credit file referrals . Think il try again and hope I get in touch with somebody else.

You don't know they didn't send the bill, you only know you didn't see one.

When you did get caught by the DCA you didn't pay in full, you paid by instalments

As this happened in 2011 why wait the 3 years to bring it up now, it would have been better to address the issues at the time rather than waiting till now to do it.

Silk

NFH wrote: »

Not true. I ported my number from Orange to Giffgaff last week and I received an SMS from Orange yesterday (while on Giffgaff) to inform me that my bill was available download. It is irrelevant that I had already downloaded my final bill on the porting date and that Orange routinely suspends online access the day after a number has been ported.

They told me they don't text closed accounts or dead people for that matter ...it would seem in this case they didn't text the OP either