vanquis, account locked!!

KSocks

After ringing them a second time, I spoke to a different staff member who said she'd go and see if that payment from my partners card could be cancelled, came back and said that she had cancelled that payment and in 3 working days I should be able to log on again.
Dunno whether to trust them but will keep checking my online account to see if I can get onto it in the meantime.....

MrSilk

KSocks wrote: »

After ringing them a second time, I spoke to a different staff member who said she'd go and see if that payment from my partners card could be cancelled, came back and said that she had cancelled that payment and in 3 working days I should be able to log on again.
Dunno whether to trust them but will keep checking my online account to see if I can get onto it in the meantime.....

Have you tried any other credit card providers? - One that aren't cowboys?

KSocks

I opened this account at the beginning of last year, I couldn't get another card anywhere else at the time but my credit score has been going up for a year hence why now I can close it.
And I don't need/want a credit card anymore, avoid like the plague!!

KSocks

They still haven't unblocked it after 3 days, really not surprised but annoyed that I'm now chasing them again, and I'm slightly concerned that when I ring up again they're going to say they need proof etc even though they said to me they wouldn't.

KSocks

I'd appreciate any help/suggestions with this, getting a bit desperate now.

Twisted_Cherry

I'd suggest giving customer services a call see what they say?

KSocks

Done yet again and they said their "colleague" I spoke to on Monday has been fired so they can't believe what I say!!! Utter bs. I've now sent all the documents they want via email as it states on the letter I only received today, so we'll see what happens now.
I'll keep updating here, right now I am furious at being lied to!

Twisted_Cherry

KSocks wrote: »

Done yet again and they said their "colleague" I spoke to on Monday has been fired so they can't believe what I say!!! Utter bs. I've now sent all the documents they want via email as it states on the letter I only received today, so we'll see what happens now.
I'll keep updating here, right now I am furious at being lied to!

They said that... jeez that is not good! :mad:

Maestro.

They love giving people the runaround. I'd phone their call centre number which at the time was on a geographical area code. Guaranteed I'd come through to someone who'd claim they were for new apps only and I'd have to ring (expensive dialling code) number. Guess what... The numbers led to the same call centre, I checked on say no to 0870! The thievin !!!!!!s seem to know if you've phoned the geo area code and fob you off to the expensive one!

Mind you, they're all at it. The back of my Amex card says uk callers ring 0845...... And foreign callers ring +44 1273 .... Or in other words 01273' which doesn't cost an arm and a leg to call! Although apparently they're quite ok with refunding call charges if you ask!

reclusive46

Maestro. wrote: »

Mind you, they're all at it. The back of my Amex card says uk callers ring 0845...... And foreign callers ring +44 1273 .... Or in other words 01273' which doesn't cost an arm and a leg to call! Although apparently they're quite ok with refunding call charges if you ask!

I've had Amex offer to refund it at the end of the call and its normally been much more than the call would cost me.