vanquis, account locked!!

KSocks

Please please help!
I opened up a vanquis account last year and have recently saved enough to be able to pay the account off. I tried paying the remaining balance with my debit card, the one they have on the account for direct debit payments and it didn't work (no idea why it didn't), so I tried paying for it with my partners card instead - that all went through fine.
I try to get on my account over the weekend and find its been locked, so I ring vanquis this morning only to be told they want a photocopy of the debit card and a bank statement, in the post?!
Firstly they never notified my the account was blocked, I asked if I was being charged interest whilst it's "blocked" and the answer was yes!!
My partner is a bit concerned about sending details like that in the post - when I spoke to them I said I can pay with the debit card they already have on file and explained I'd already tried to and they quickly shut me down.
I have no idea what to do as I'm really not happy about sending those details in the post, and then waiting even longer to close the account which they are still charging me interest for!!
Any help would be seriously appreciated, the customer care team or whatever on the phone were awful and I'm actually sat in tears as I'm writing this, they were no help whatsoever!!

CherlokHomes

Have you been paying them on time?

grumbler

KSocks wrote: »

My partner is a bit concerned about sending details like that in the post!

If it's not an original, I don't see how a photocopy by post is better than a digital photo by a e-mail.
However, for both methods you normally are allowed to block the non-essential information like most transactions in the statement and some digits in the middle of the card number.

KSocks

Innovate wrote: »

Have you been paying them on time?

Yes, I've never missed a payment.

I also don't see how a photocopy is any different from an email?!

MrSilk

After reading about these sharks the last couple of weeks on here, I'd never touch Vanquis with a 70 foot barge pole!... Too many issues, never had an issue with Capital One and always found them very helpful.

MrSilk

Lets say, it went somewhat off topic

Had about 750 posts :eek:

We'll help you as much as we can, don't worry

dotdash79

Can you pay it via faster payments from your online bank?

Sabbathdei

MrSilk wrote: »

Lets say, it went somewhat off topic

Had about 750 posts :eek:

We'll help you as much as we can, don't worry

What a bloomin' cheek !! My posts are back to 90-odd, some people just don't like to see others enjoy themselves :rotfl: Well they can't keep us down, Vanquis disasters are our speciality :j :beer:

MrSilk

Sabbathdei wrote: »

What a bloomin' cheek !! My posts are back to 90-odd, some people just don't like to see others enjoy themselves :rotfl: Well they can't keep us down, Vanquis disasters are our speciality :j :beer:

You know it :rotfl:

We should start a thread titled 'Vanquis hangout corner' :T

Maestro.

Hi sabbath and MrSilk :wave: << why does my ipad auto capitalise that?!

Theres a lovely thread in the arms should any other threads get disappeared, but I do seriously consider starting a "vanquis credit card redux" thread :rotfl:

MrSilk

Maestro. wrote: »

Hi sabbath and MrSilk :wave: << why does my ipad auto capitalise that?!

Theres a lovely thread in the arms should any other threads get disappeared, but I do seriously consider starting a "vanquis credit card redux" thread :rotfl:

Hiya :wave: - Haha that's classic

Yes!.. damn no group PM's -_- :rotfl: