Littlewoods.CON

Twisted_Cherry

Littlewoods_company_representative wrote: »

Hi justmyopinion,

We're sorry to hear that this cooker arrived damaged.

As it hasn't been installed a collection can be arranged. You can do this by emailing us at [EMAIL="help@littlewoods.co.uk"]help@littlewoods.co.uk[/EMAIL] (the email will need to come from the email address we have stored on the account) or your mother in law can call us.

If you are having problems with being authorised on the account you personally don't need to speak to us; your mother in law can simply arrange a collection for you. A cooker collection would be booked in and she can give your telephone number to the advisor to pass on to the depot who will call you within 3 days to arrange a suitable collection date and time.

Hope this information helps

Chris

Littlewoods Company Representative

Very unhelpful... Seeing as the OP has tried this!

I see there has been no improvement in CS at Littlewoods (slash every other name you use...!) from when I worked for them 13 years ago!

SimonSays

Twisted_Cherry wrote: »

Very unhelpful... Seeing as the OP has tried this!

I see there has been no improvement in CS at Littlewoods (slash every other name you use...!) from when I worked for them 13 years ago!

What site was you at if you don't mind me asking.

For authorisation to be put on, The account holder needs to confirm that she is happy for 3rd parties on the account. Leaving a note won't be sufficient, As Twisted Cherry can confirm on QH they take a particular format. not just a ACC or ORD annotation as most annotations take there.

Some colleagues will require it in writing!! (again either way is correct)

As for the OP The status of the account is easy to find out. The statements she gets does she get one bill or a bill for each "customer"

justmyopinion_2

Update
On 15/1/14 My M-I-L contacted Littlewoods to find out why it was still in my house. She was assured that a collection would be arranged as a matter of emergency, due to my health problems.

NOTHING HAPPENED!!

My M-I-L has been dealing with the liars at Littlewoods all day today.

She was told that the cooker had been scheduled for collection tomorrow. :j

She was then told that the courier had contacted me.:eek:

When she told Littlewoods that I had not been contacted, Littlewoods assured her that I had (a complete lie) & that the collection was scheduled for tomorrow. They even confirmed my address!!

Having not been contacted, I asked her to try and get an approximate time for this supposed collection. She contacted them again.

About an hour later, they got back to her & told her that the collection was not going to happen tomorrow & that the previous person whom she had contacted should not have told her that there would be a collection.

In fact, she was now told that the collection would not be possible until.....Wednesday.

By this time, the couriers & most of the management had apparently gone home & my M-I-L was informed that there was nothing which could be done until Monday.

So, come on SimonSays & Littlewoods Rep, justify the pack of lies that my M-I-L has been told today!! And then justify why it will have taken 2 weeks to get this faulty P.O.S cooker collected.

And, in case anyone doubts that Littlewoods could be so incompetent, all today's action occurred via email, of which I have copies.

SimonSays

Justify why you were promised a collection for today and didn't get it?

Seen as I don't work for them anymore. Its due to the fact that they booked it in as a normal collection not a XL/2 man collection. Which would be incorrect (if she booked it in on the phone straight away)

As for health problems you want to be number 1 collection. Not possible. You have to take your turn like everyone else.

IF it was previously booked in for a XL/2Man collection itll be available on QH that the call centre at Beehive will have tried to call and provisionally put a date in. So its correct to say what she said that it has a provisional date. You do need to speak to XL/2Man if littlewoods have sent it over. The telephone number is 0800 0151509 one phonecall to 2man would get it sorted...

Unless its a hotpoint/indisit/Cannon then contact the indisit company.

It will be quicker

When I was there the T&Cs stated collections via courier were never guaranteed and recommended collect+/post office. (not suitable in this case but a catalogue collection is never guaranteed)

justmyopinion_2

You seem to miss the point.
My M-I-L queried the email which said that the couriers had spoken to me, because they hadn't. She asked Littlewoods to check & confirm that they collection was DEFINITELY booked.

Littlewoods replied that they had checked with the courier. They stated that the courier DEFINITELY HAD spoken to me (which they had not) & that the courier DEFINITELY WAS going to collect the cooker and had CONFIRMED the booking.

It wasn't until after office hours that she was informed that there never had been a confirmed booking & that someone within the courier's office must have been lying.

With regards to waiting my turn. I was supposedly booked for collection on the 9/1/14 (according to Littlewoods CS), then I was re-booked for 14/1/14 (according to Littlewoods CS). When neither of these collections took place, my M-I-L was told, on 15/1/14, that collection would be arranged as a matter of emergency due to the failed collections. Apparently that 'emergency' collection was never booked either.

Then yesterday, I am told that it will DEFINITELY be collected today. And Littlewoods used the terms DEFINITELY & CONFIRMED on more than one occasion.

I don't want to jump the queue, but considering I joined the queue on 8/1/14, I should have reached the head of that queue long before now. Or have Littlewoods failed to collect anything in that time?

On top of that, Littlewoods have been informed that I have health issues, on each occasion when my M-I-L has phoned to organise/re-organise/re-re-organise collection, not to jump the queue, but to emphasise the need for collection & in an attempt to explain that failing to collect would cause me further issues, over & above a healthy/fit person.

And with regard to contacting the courier, what makes you think they would tell me the truth when they are more than willing to lie to the very company which employs them !!

Littlewoods employ & instruct the courier. No doubt there are various reference numbers etc used in this instruction, to which I & my M-I-L are not privvy. Littlewoods also instruct the courier to contact the customer to arrange collection.

Bearing in mind that, to Littlewoods, I am a third-party, by my phoning the courier we would have:-
A third party phoning a contractor to arrange the collection of an item which the third party has never ordered from the contractor's employer, which has been ordered via an account which the third-party can not discuss with either the contractor or their employer, due to DPA issues, delivered to an address which is different to the account address & thus requires collecting from that address by a two-man crew, which neither the third-party nor the contractor can authorise without confirmation from the contractor's employer.
It also needs to be collected urgently because the contractor's employer has already messed-up the collection order 3 times, irritating the third-party.

OR

The contractor's employer can contact the contractor & tell them they are authorised to collect the cooker, with a two-man crew, urgently because of the mess which has been made of the collection order by the contractor's employer, three times already.

Of course, scenario 2 is the simpler method but it doesn't allow Littlewoods to pass the buck, like the do regarding faulty goods and SOGA.

justmyopinion_2

And just as an aside:-

Littlewoods do not deny that their courier stated that they had spoken to me. The also do not deny that my M-I-L had been told that the booking was DEFINITELY CONFIRMED.

In fact, Littlewoods have stated that they can not understand why they were told these things by their courier when it evidently was never the case.

justmyopinion_2

Hooray!!!! The cooker is now gone.

Despite being told last night, CATEGORICALLY, that it would NOT be collected today, the couriers arrived.

!!!!!! is happening at Littlewoods?

And, having been forwarded the email between Littlewoods & Arrow XL I can now see that the courier did NOT say that they had spoken to me. They stated that they had tried to contact me but had only left messages. So why was my M-I-L told that the couriers had DEFINITELY spoken WITH me, by Littlewoods?

Coincidently, having checked my voicemail & my home answer machine, there are no messages at all.

I've given up trying to understand what is happening with this situation. I've given up trying to get a straight answer from Littlewoods.
And I've definitely given up using Littlewoods. I strongly suggest that other people follow my lead. Possibly, if people 'vote with their feet', companies like Littlewoods might start appreciating their customers & improving their customer service.

wealdroam

justmyopinion wrote: »

And I've definitely given up using Littlewoods. I strongly suggest that other people follow my lead. Possibly, if people 'vote with their feet', companies like Littlewoods might start appreciating their customers & improving their customer service.

And I would strongly suggest you get your MIL to weigh up the benefits of being an agent against the responsibilities for other people's purchases, especially when things go wrong.

SimonSays

One call to the courier will have sorted this. Really.

health issues do not make you "jump" the queue.

DPA would be your details as theyre the ones that are transmitted over to the carrier.

Admittedly there has been some poor CS, But I still can't see the con here

ThumbRemote

SimonSays wrote: »

One call to the courier will have sorted this. Really.

Firstly, the customer doesn't have the contract with the courier - Littlewoods do. So there's no guarantee that the courier will even agree to speak to the OP. And that's assuming OP can even get the correct contact details for the courier out of Littlewoods.

Secondly, it still doesn't guarantee it would be sorted.