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Steps to take if you have been ripped-off by a copy-cat government website

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  • ThumbRemote
    ThumbRemote Posts: 4,727 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Thats because it is a passport application. Its a check and send service. They assist you in your passport application!

    You provide the details, they check the details and place them on the application form which they then post to you.

    Again, where is the misrepresentation?

    Assuming you means isn't a passport application.

    In which case the misrepresentation is in the phrase "Apply now" all over their site, since it doesn't actually apply for a passport.
  • hpuse wrote: »
    Compare my first post with this which article, which is a consumer forum.

    I have added nothing more nothing less. If you still think my post needs edit, report it......

    That article is " How to complain to your credit card about a faulty product".

    1) This is a service and not a product
    2) Its not faulty
  • hpuse wrote: »
    Compare my first post with this which article, which is a consumer forum.

    I have added nothing more nothing less. If you still think my post needs edit, report it......

    So that write up is not yours but no one would know that as you haven't credited the source in your opening post.

    So it's still misleading as no one knows who originally wrote it and what the success rate is and whether it's relevant.
  • Assuming you means isn't a passport application.

    In which case the misrepresentation is in the phrase "Apply now" all over their site, since it doesn't actually apply for a passport.

    No, I was correct in what I posted.

    It starts the application process for a passport.

    1) Complete details.
    2) They check the details and place them on the application form
    3) They forward the application form onto you to send onto HMPO
  • hpuse
    hpuse Posts: 1,161 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    That article is " How to complain to your credit card about a faulty product".

    1) This is a service and not a product
    2) Its not faulty

    So you mean to say that which article applies to only credit card purchases that fit in the "product" category?

    Product = faulty,
    Service = misrepresented.
  • hpuse
    hpuse Posts: 1,161 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    So that write up is not yours but no one would know that as you haven't credited the source in your opening post.

    So it's still misleading as no one knows who originally wrote it and what the success rate is and whether it's relevant.

    "no one" knows the largest consumer organisation in the UK?
    time to expand knowledge?
  • hpuse wrote: »
    So you mean to say that which article applies to only credit card purchases that fit in the "product" category?

    Product = faulty,
    Service = misrepresented.

    I thought it was quite obvious what that Which article was about, but maybe not to some :o

    Purchases made with credit cards for products that are faulty.

    As I said previosuly, this is not a product, but a service and it is not faulty.
  • powerful_Rogue
    powerful_Rogue Posts: 8,344 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 16 January 2014 at 12:50PM
    hpuse wrote: »
    "no one" knows the largest consumer organisation in the UK?
    time to expand knowledge?

    But Which? are not always correct. Take their page on the DSR. They state:
    There are some goods you can't return if you simply change your mind, including:
    • CDs, DVDs or software if you've broken the seal on the wrapping
    • perishable and other items that deteriorate rapidly such as food and flowers
    • tailor-made or personalised goods
    • underwear and earrings
    You can actually return underwear under the DSR. Which have this incorrect as I found out a few months ago when I posted it in a thread on the consumer rights section.
  • hpuse
    hpuse Posts: 1,161 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    But Which? are not always correct. Take their page on the DSR. They state:

    I agree, a 1.2 million subscriber organisation registered as a charity funded by the consumer may not be always correct !!.

    But, hold on, what makes you think these 10+ copy cat websites are always doing the "correct thing" with their DSR exemption clauses...that doesn't add up, or does it?
  • peachyprice
    peachyprice Posts: 22,346 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    hpuse wrote: »

    But, hold on, what makes you think these 10+ copy cat websites are always doing the "correct thing" with their DSR exemption clauses...that doesn't add up, or does it?


    There is no DSR protection for services, full stop.
    Accept your past without regret, handle your present with confidence and face your future without fear
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