Steps to take if you have been ripped-off by a copy-cat government website

ThumbRemote

powerful_Rogue wrote: »

Thats because it is a passport application. Its a check and send service. They assist you in your passport application!

You provide the details, they check the details and place them on the application form which they then post to you.

Again, where is the misrepresentation?

Assuming you means isn't a passport application.

In which case the misrepresentation is in the phrase "Apply now" all over their site, since it doesn't actually apply for a passport.

powerful_Rogue

hpuse wrote: »

Compare my first post with this which article, which is a consumer forum.

I have added nothing more nothing less. If you still think my post needs edit, report it......

That article is " How to complain to your credit card about a faulty product".

1) This is a service and not a product
2) Its not faulty

Money-Saving-King

hpuse wrote: »

Compare my first post with this which article, which is a consumer forum.

I have added nothing more nothing less. If you still think my post needs edit, report it......

So that write up is not yours but no one would know that as you haven't credited the source in your opening post.

So it's still misleading as no one knows who originally wrote it and what the success rate is and whether it's relevant.

powerful_Rogue

ThumbRemote wrote: »

Assuming you means isn't a passport application.

In which case the misrepresentation is in the phrase "Apply now" all over their site, since it doesn't actually apply for a passport.

No, I was correct in what I posted.

It starts the application process for a passport.

1) Complete details.
2) They check the details and place them on the application form
3) They forward the application form onto you to send onto HMPO

hpuse

powerful_Rogue wrote: »

That article is " How to complain to your credit card about a faulty product".

1) This is a service and not a product
2) Its not faulty

So you mean to say that which article applies to only credit card purchases that fit in the "product" category?

Product = faulty,
Service = misrepresented.

hpuse

Money-Saving-King wrote: »

So that write up is not yours but no one would know that as you haven't credited the source in your opening post.

So it's still misleading as no one knows who originally wrote it and what the success rate is and whether it's relevant.

"no one" knows the largest consumer organisation in the UK?
time to expand knowledge?

powerful_Rogue

hpuse wrote: »

So you mean to say that which article applies to only credit card purchases that fit in the "product" category?

Product = faulty,
Service = misrepresented.

I thought it was quite obvious what that Which article was about, but maybe not to some

Purchases made with credit cards for products that are faulty.

As I said previosuly, this is not a product, but a service and it is not faulty.

powerful_Rogue

hpuse wrote: »

"no one" knows the largest consumer organisation in the UK?
time to expand knowledge?

But Which? are not always correct. Take their page on the DSR. They state:

There are some goods you can't return if you simply change your mind, including:

• CDs, DVDs or software if you've broken the seal on the wrapping
• perishable and other items that deteriorate rapidly such as food and flowers
• tailor-made or personalised goods
• underwear and earrings

You can actually return underwear under the DSR. Which have this incorrect as I found out a few months ago when I posted it in a thread on the consumer rights section.

hpuse

powerful_Rogue wrote: »

But Which? are not always correct. Take their page on the DSR. They state:

I agree, a 1.2 million subscriber organisation registered as a charity funded by the consumer may not be always correct !!.

But, hold on, what makes you think these 10+ copy cat websites are always doing the "correct thing" with their DSR exemption clauses...that doesn't add up, or does it?

peachyprice

hpuse wrote: »

But, hold on, what makes you think these 10+ copy cat websites are always doing the "correct thing" with their DSR exemption clauses...that doesn't add up, or does it?

There is no DSR protection for services, full stop.