Steps to take if you have been ripped-off by a copy-cat government website

hpuse

powerful_Rogue wrote: »

It clearly does - I posted a screenshot.

Thank you for posting the screenshot.

Truth however is in the link below, which anyone can click and verify.
https://www.google.co.uk/#q=renew+passport

https://www.google.co.uk/#q=renew+passport

RichardD1970

hpuse wrote: »

100 pages for sure - just watch this space....at least know this much....
I have a clear strategy everytime I come here to make a post, right from post#1....my Board Of Directors are always happy Bod1467:-)

Maybe in the interest of transparency, openness and fairness (things you claim to be campaigning for), you ought to declare your "strategy" and who your "Board Of Directors" are?

powerful_Rogue

hpuse wrote: »

Thank you for posting the screenshot.

Truth however is in the link below, which anyone can click and verify.
https://www.google.co.uk/#q=renew+passport

Just clicked on that link and 5th result on the 1st page is for Passport Direct.

bod1467

powerful_Rogue wrote: »

Just clicked on that link and 5th result on the 1st page is for Passport Direct.

But not for me. Are you signed in to a Google account when searching? (I am).

That said, I also tried the link in IE rather than Chrome and got the same set of results.

powerful_Rogue

bod1467 wrote: »

But not for me. Are you signed in to a Google account when searching? (I am).

That said, I also tried the link in IE rather than Chrome and got the same set of results.

Yup, signed into my Google account using FireFox.

Just clicked the link again and theres also a paid ad for a passport renewal service right at the very top.

Exile_geordie

So still no word from hpuse and his board of directors on the fact that driving licence and others come up - still focusing on ONLY the passport thing to prove a point.


Oh well.

annas1974

Today i get this email>
As you are clearly refusing to make payment for the work we have done for you I can confirm that a Compliance Team meeting has been scheduled at 1:30pm on December 12, 2014 where one of the items on the agenda is to make a decision on whether to Court Proceedings should be issued against you to recover the £117.60 should payment not be received within the FINAL 14 day payment window that we are required to provide as part of our formal Pre-Action Conduct.

Please note that Overdue Invoice Charges will now be added to your account (rates agreed in the contract: http://charges.britishpassportservices.co.uk)

The agent assigned to your account XXXX will be attending and submitting evidence of the work done on your account to the four members of the compliance team in attendance. Each member will be given a copy of the notes that have been archived on your account. This includes a full list of the phone calls you have had with our company and the emails which you have exchanged with our agents.

Right of Reply - Should you have any further comments or documentation that you would like the committee to be aware of please forward these to us no later then 5:00pm on December 11, 2014 so that it can be reviewed and copies can be made for those attending. In addition to this if you would like to participate in this meeting via a conference call we can arrange for the facility for you to do this. Either you or your solicitor will be given a telephone number with a unique 5 digit pin number that will allow you to attend from your office or phone. In addition to this a copy of the minutes spoken at the meeting will also be available 3 days later should you require them.

Obviously the primary document which will presented to the committee will be the contract signed by yourself, containing your address and guarantee that payment will be made to us within 72hrs.

You can find your signed contract, receipt and breakdown of charges added to your account at: h
The agenda of the meeting has been set as follows...

12/12/2014 Meeting

First 5 Minutes - Welcome & Introduction by the Chair person of the meeting
10 Minutes - XXX presentation on the work done on theXXXx account & efforts made to recover the fee (Clerk - please hand out copies of the contract to participants)
20 Minutes - Open discussion about the merits of pursuing the XXXX debt
15 Minutes - Open discussion on which recovery method to use (i.e. outsource to debt collector, issue Court Proceedings etc)
5 Minutes - Vote by show of hands on which action to take. (Clerk - inform the Legal Department of the committees decision)
30 Minutes - Meeting to adjourn for 30 minute break after which the second item on the agenda is to be discussed

It is not a requirement that you attend this meeting via telephone or forward any further details of why you are not paying us for the work that we have done however you have the option to attend if you wish. Services performed for you...

Pre-Action Conduct - As required by the Courts of England we are obliged to provide you with notice before issuing a Court Case and so although we have not yet made a decision about the next step of enforcing the debt that you owe us please accept this email as part of our "Pre-Action Conduct" (whats this?) providing you with formal notice that we are considering issuing Court proceedings to recover the £117.60 from you. As stated since the beginning of our communication with you we remain keen to resolve this matter in an amicable manner however we have been unsuccessful in doing so. Should you change your mind then we welcome a settlement without the need to issue proceedings at any time.

You can make a payment at any time at

I shall advise you via text message and email of the decision of the committee by the end of December 12, 2014

powerful_Rogue

annas1974 wrote: »

Today i get this email>
As you are clearly refusing to make payment for the work we have done for you I can confirm that a Compliance Team meeting has been scheduled at 1:30pm on December 12, 2014 where one of the items on the agenda is to make a decision on whether to Court Proceedings should be issued against you to recover the £117.60 should payment not be received within the FINAL 14 day payment window that we are required to provide as part of our formal Pre-Action Conduct.

Please note that Overdue Invoice Charges will now be added to your account (rates agreed in the contract: http://charges.britishpassportservices.co.uk)

The agent assigned to your account XXXX will be attending and submitting evidence of the work done on your account to the four members of the compliance team in attendance. Each member will be given a copy of the notes that have been archived on your account. This includes a full list of the phone calls you have had with our company and the emails which you have exchanged with our agents.

Right of Reply - Should you have any further comments or documentation that you would like the committee to be aware of please forward these to us no later then 5:00pm on December 11, 2014 so that it can be reviewed and copies can be made for those attending. In addition to this if you would like to participate in this meeting via a conference call we can arrange for the facility for you to do this. Either you or your solicitor will be given a telephone number with a unique 5 digit pin number that will allow you to attend from your office or phone. In addition to this a copy of the minutes spoken at the meeting will also be available 3 days later should you require them.

Obviously the primary document which will presented to the committee will be the contract signed by yourself, containing your address and guarantee that payment will be made to us within 72hrs.

You can find your signed contract, receipt and breakdown of charges added to your account at: h
The agenda of the meeting has been set as follows...

12/12/2014 Meeting

First 5 Minutes - Welcome & Introduction by the Chair person of the meeting
10 Minutes - XXX presentation on the work done on theXXXx account & efforts made to recover the fee (Clerk - please hand out copies of the contract to participants)
20 Minutes - Open discussion about the merits of pursuing the XXXX debt
15 Minutes - Open discussion on which recovery method to use (i.e. outsource to debt collector, issue Court Proceedings etc)
5 Minutes - Vote by show of hands on which action to take. (Clerk - inform the Legal Department of the committees decision)
30 Minutes - Meeting to adjourn for 30 minute break after which the second item on the agenda is to be discussed

It is not a requirement that you attend this meeting via telephone or forward any further details of why you are not paying us for the work that we have done however you have the option to attend if you wish. Services performed for you...

Pre-Action Conduct - As required by the Courts of England we are obliged to provide you with notice before issuing a Court Case and so although we have not yet made a decision about the next step of enforcing the debt that you owe us please accept this email as part of our "Pre-Action Conduct" (whats this?) providing you with formal notice that we are considering issuing Court proceedings to recover the £117.60 from you. As stated since the beginning of our communication with you we remain keen to resolve this matter in an amicable manner however we have been unsuccessful in doing so. Should you change your mind then we welcome a settlement without the need to issue proceedings at any time.

You can make a payment at any time at

I shall advise you via text message and email of the decision of the committee by the end of December 12, 2014

That did make me chuckle reading that. I had the below image in my mind all the way through the post!



Just bully boy tactics. Keep on ignoring. Seems like they have absolutely no intention of issuing court proceedings and are just hoping people will pay up.

powerful_Rogue

Even more amusing was looking though their list of charges!

"Abusive Language Charge - £10.00"

Wonder of that's per word or whether your able to let rip for the £10.

Exile_geordie

Well seeing how hpuse only wants to focus on passport renewal copycat sites now because he likes changing the goalposts this may disturb him as the engineers may have fallen asleep somewhat