Steps to take if you have been ripped-off by a copy-cat government website

hpuse

meer53 wrote: »

:rotfl::rotfl::rotfl:

Kettle. Pot. Black.

The "ill-knowledge" (is that even a word ? don't think so) is all yours mate

I rhink most people have realised that already.

Just a thought..........maybe you should READ the websites mentioned, seeing as you advocate READING ?? Sort of blows your advice out of the water doesn't it ?

Let's not divert...get back to topic of post#1.
With your "17 years" of "dispute experience", how should I re-word the literature on post#1? that would be of help?

cajef

hpuse wrote: »

how should I re-word the literature on post#1? that would be of help?

Just deleting it as it is a load of bad advice.

meer53

This :

Write to the company requesting a refund. Clearly tell them you are not happy. Please keep copies of all emails and replies received.

Delete everything else.

Pollycat

hpuse wrote: »

Let's not divert...get back to topic of post#1.
With your "17 years" of "dispute experience", how should I re-word the literature on post#1? that would be of help?

As I posted several days ago:

Pollycat wrote: »

Some of these websites do offer a full refund and some offer a refund less an admin fee (others say they won't refund at all).

The ones that do offer a refund clearly say on their website what the process is for applying for a refund.
If you take Hpuse's advice (as a 'first step') and don't follow their process, you may not get your refund at all.

I think if you are seriously trying to help people, you should mention that they should check the T&Cs of the specific website they used to see if there is a refund process and, if there is, to follow it.

On other threads, posters have reported that they have received a refund - without the need for all the nonsense described in both the steps in your initial post.

hpuse

meer53 wrote: »

This :

Write to the company requesting a refund. Clearly tell them you are not happy. Please keep copies of all emails and replies received.

Delete everything else.

So, what you are saying is, a poor consumer who thinks he was ripped-off should keep quiet about it just because he clicked and agreed to some t&c's?..

Also, why should he "keep" copies of emails and replies if he is not going to do anything about it?

Pollycat

hpuse wrote: »

So, what you are saying is, a poor consumer who thinks he was ripped-off should keep quiet about it just because he clicked and agreed to some t&c's?

I would imagine - based on the posts by some of the people who have been caught out by these websites - that a 'poor consumer' would want more than anything to get his money back.

The best way to do this - immediately you are aware that you have not used the official website - is to check the T&Cs to see if you can get a refund.

Hpuse - you are just grandstanding with this thread.

hpuse

Pollycat wrote: »

I would imagine - based on the posts by some of the people who have been caught out by these websites - that a 'poor consumer' would want more than anything to get his money back.

The best way to do this - immediately you are aware that you have not used the official website - is to check the T&Cs to see if you can get a refund.

Hpuse - you are just grandstanding with this thread.

@pollycat - I am trying to leverage on "meer53"'s 17 years of dispute experience so that I help someone who think he has had a bad experience and got ripped-off dealing with this company.

I don't think it is grandstanding, as most of you think, I am speaking a 'loads' of rubbish since I do not see I am receiving 'thanks':D.
I also get 'heartbroken' for all the effort I put here when I see others, i.e someone like you with a pile of 'thanks' in their bags for all the helpful postings.
So please, give me a chance to improve, would you now please keep quiet and let me focus on the matter - i.e, improving this thread instead please?
"Thank you" for your patience in advance..

Pollycat

hpuse wrote: »

@pollycat - I am trying to leverage on "meer53"'s 17 years of dispute experience so that I help someone who think he has had a bad experience and got ripped-off dealing with this company.

I don't think it is grandstanding, as most of you think, I am speaking a 'loads' of rubbish since I do not see I am receiving 'thanks':D.
I also get 'heartbroken' for all the effort I put here when I see others, i.e someone like you with a pile of 'thanks' in their bags for all the helpful postings.
So please, give me a chance to improve, would you now please keep quiet and let me focus on the matter - i.e, improving this thread instead please?
"Thank you" for your patience in advance..

Sorry, Hpuse - public fora don't work that way.

I have given you advice on how you can improve your initial post in this thread.

You just don't want to take it - because you're grandstanding.

Meer's 17 years of dispute experience may not be needed if the website used has a refund policy.

Can you not see that checking the T&Cs is the first step anyone should take?

As for you being 'heartbroken' about your so-called effort, I really would like to 'thank' one of your posts.
I'm just waiting for you to post something sensible and useful. :cool:

Money-Saving-King

hpuse wrote: »

@pollycat - I am trying to leverage on "meer53"'s 17 years of dispute experience so that I help someone who think he has had a bad experience and got ripped-off dealing with this company.

I don't think it is grandstanding, as most of you think, I am speaking a 'loads' of rubbish since I do not see I am receiving 'thanks':D.
I also get 'heartbroken' for all the effort I put here when I see others, i.e someone like you with a pile of 'thanks' in their bags for all the helpful postings.
So please, give me a chance to improve, would you now please keep quiet and let me focus on the matter - i.e, improving this thread instead please?
"Thank you" for your patience in advance..

Hpuse, I'm quoting post 108 of this thread now with people arguing with you. Does that not tell you that people think this thread is basically a joke?

j0nathon2

Pollycat wrote: »

Can you not see that checking the T&Cs is the first step anyone should take?

As much as I hate these websites, the above point is very important.

If I had been charged £72.50 for something I did not want, I'd be happier to get £65 back then !!!! off the website and get £0 back.

As it stands, rightly or wrongly, the law doesn't agree with those who think these sites are wrong, so taking advantage of the websites T&C/Refund policy should be your first action.

Of course, if you can afford to lose £72.50 and don't mind, and want to make a big stand, go for them other ways.