O2 terms and conditions change?!

alanmillar

Evening all. Just a quick question, is anyone aware that O2 have changed their terms and conditions to make it impossible to down grade your tariff? Like everyone these days we've been trying to save a few quid here and there. One of the options I had was to reduce my monthly mobile bill. On Friday I phoned O2 and explained that my monthly bill was too expensive and I'd like to change my tariff. I was told (very rudely) that this was impossible because the terms and conditions of my contract wouldn't allow it. Once you sign up that's it for 24 months.! I feel a bit robbed here, this was never explained during the new signing of my last contract. It's never been a problem before. Infact I would regularly change my tariff to suit. Surely a change this big in a contract should be explained? I would never have signed up knowing that I couldn't change my tariff. Ive only 5 months left, but that's not really the point. I've been with O2 for 12 years and I can safely say this will be the last contract I ever have with them. Has anyone else had this problem? Do you think it's fair that they can force you to stay on a high contract?

grumbler

alanmillar wrote: »

I've been with O2 for 12 years and I can safely say this will be the last contract I ever have with them.

Good luck with finding a provider that allows downgrading. All stopped allowing downgrading long time ago because of widespread abuse, and o2 were probably the last to do this.

Do you think it's fair that they can force you to stay on a high contract?

Why not? After all it's what contracts exist for - to force the parties to follow the T&C. Nobody forced you to sign the contract without reading it.

alanmillar

grumbler wrote: »

Good luck with finding a provider that allows downgrading. All stopped allowing downgrading long time ago because of widespread abuse, and o2 were probably the last to do this.

I'm not looking for a company that let's you down grade. I'm looking for a company that isn't horribly cheeky on the phone to a long term customer. I was made to feel pretty stupid on the phone to O2 customer services.

Why not? After all it's what contracts exist for - to force the parties to follow the T&C. Nobody forced you to sign the contract without reading it.

You're right, I should have read the terms and conditions, but let's be honest nobody really does (obviously you read all terms and conditions grumbler)

NFH

alanmillar wrote: »

Once you sign up that's it for 24 months.!

That sounds quite reasonable to me. Why did you sign up for such a long contract if you weren't happy to remain on those prices and terms for the full duration? Why didn't you get a 1-month or 12-month contract instead then?

DUTR

NFH wrote: »

That sounds quite reasonable to me. Why did you sign up for such a long contract if you weren't happy to remain on those prices and terms for the full duration? Why didn't you get a 1-month or 12-month contract instead then?[/QUOTE]

I reckon becuase of the 'free' phone thrown in

alanmillar

I reckon becuase of the 'free' phone thrown in [/QUOTE]

Yes, because of the "free upgrade". Which turns out wasn't free and I'm in fact paying for it.

alanmillar

NFH wrote: »

That sounds quite reasonable to me. Why did you sign up for such a long contract if you weren't happy to remain on those prices and terms for the full duration? Why didn't you get a 1-month or 12-month contract instead then?

Did you read the original post? Like I said I've always been able to change my tariff until now.

mije1983

DUTR wrote: »

I reckon becuase of the 'free' phone thrown in

And this is probably one of the main reasons networks stopped allowing downgrading. People taking a top level tariff to get the newest shiniest phone, then downgrading it to a tariff that, if they had taken out originally, would have meant paying £x for the phone.

And the OP seems to have done exactly this:

alanmillar wrote: »

Infact I would regularly change my tariff to suit.

alanmillar wrote: »

Yes, because of the "free upgrade". Which turns out wasn't free and I'm in fact paying for it.

'free' phones on contract are never free. You only have to compare the price of the same tariff on a sim only deal to see that.

alanmillar

mije1983 wrote: »

And this is probably one of the main reasons networks stopped allowing downgrading. People taking a top level tariff to get the newest shiniest phone, then downgrading it to a tariff that, if they had taken out originally, would have meant paying £x for the phone.

And the OP seems to have done exactly this:






'free' phones on contract are never free. You only have to compare the price of the same tariff on a sim only deal to see that.

So this is about the price of the phone then? I've changed my phone once in 6 years or 3 contracts. So then it wouldn't matter how often I changed my tariff.

alanmillar

'free' phones on contract are never free. You only have to compare the price of the same tariff on a sim only deal to see that.[/QUOTE]

If "free upgrades" aren't free then surely this is false advertising, therefore illegal.

alanmillar

I would imagine this is why O2 recently changed the name "free upgrade" to O2 refresh.