£278 Vodafone bill for one call

NFH

CKhalvashi wrote: »

I think the main concern is supply of goods and services

Given that the phone was not acquired in conjunction with a service, its sale is not governed by the Supply of Goods and Services Act 1982 but instead by the Sale of Goods Act 1979.

macman

To remove the battery on the Huawei, you just pop off the rear cover and the battery is then visible-you may need a long fingernail to lever it out, or use a small screwdriver or similar.

CKhalvashi

NFH wrote: »

Given that the phone was not acquired in conjunction with a service, its sale is not governed by the Supply of Goods and Services Act 1982 but instead by the Sale of Goods Act 1979.

Sorry, I read it as contract + phone together.

CK

Buzby

NFH wrote: »

Given that the phone was not acquired in conjunction with a service, its sale is not governed by the Supply of Goods and Services Act 1982 but instead by the Sale of Goods Act 1979.

Sorry for the delay - I'm still laughing how you keep promulgating this SOGA nonsense. Assuming for the moment the handset had no added applications (ie factory apps) then this approach may well work.

Once the user d/l their own apps - that door slams shut. Android is notorious for allowing apps free reign to use data, texts and voice connections with or without the users permission. Either way, the supplier or manufacturer and not liable for the consequential losses incurred by the owner's misjudged selection.

But cutting to the real problem at hand - if the bill isn't paid, the network automatically gives late payment markers and if the service is cut off there will be an adverse termination (a default). To prevent this, you cannot linger and hope it will be resolved - the computers don't care either way.

NFH

Buzby wrote: »

Sorry for the delay - I'm still laughing how you keep promulgating this SOGA nonsense. Assuming for the moment the handset had no added applications (ie factory apps) then this approach may well work.

It's not nonsense. Currently it sounds very unlikely that the cause is a rogue app. We already know that the OP had received a call from this number in the past and that, even if the OP had mistakenly called the number from inside a pocket, the inability to get into the phone and abort the call, of which the OP had no knowledge anyway, appears likely to be a fault with this model of phone.

melanie2a

Just wanted to give you all an update, phones for you pretty much said that I was onto a loser with getting manufacturer to admit liability and that I would be better off appealing to vodaphone. Ge said he could raise a fault but that he had never seen a manufacturer pay out. He said my best option was to make an arrangement with vodaphone and when my contract is up in May come and see them and they would get me a cheap Nokia and cash back so I could clear the bill that way.

I've discussed with my husband and his contract is due up sooner, he uses his phone for business so has an iPhone ATM, when he upgrades I can have that and I'm going to go onto pay as you go as I don't really need a contract as I rarely use my phone (and it has been nice using his old Nokia that doesn't even have a camera)

We are in the process of remortgaging our house because two firms we work with have gone into receivership owing us quite a lot of money:(. It's been a crap start to the year and I don't have any fight left in me anymore, I just want to get all this out of the way and try to keep going!

I just wanted to say I really appreciated all your help and advice

Mx

NFH

melanie2a wrote: »

Just wanted to give you all an update, phones for you pretty much said that I was onto a loser with getting manufacturer to admit liability and that I would be better off appealing to vodaphone.

It's not a question of whether the manufacturer admits liability. It's a question of you getting an independent report (for maybe £25) which confirms that the locking up is an inherent defect. You then claim against Phones4U for the cost of the calls. Whether or not they successfully claim in turn from the manufacturer is their problem, not yours. It is the supplier who is liable to the consumer, not the manufacturer.

I appreciate this is some effort and that you have probably lost the will to fight it, but I just want to explain the potential liabilities of each party, about which Phones4U appears to have misled you.

Vodafone

Hi melanie2a,

Thanks for making me aware of your concerns.

If you'd like me to get things looked into further, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK