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who pays ?

Morning

Our stainless steel howdens lamona sink on the draining part looks like it has rust spots already after only a few weeks after install

We look after it as you should but inevitably it will see a lot of water !

My question is if I complain to howdens and they provide a substitute , who pays to fit it ?

Cheers
Never, under any circumstances, take a sleeping pill and a laxative on the same night.
«134

Comments

  • Who paid the first time?
  • Dan-Dan
    Dan-Dan Posts: 5,279 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Me.......I think I know where this is going........
    Never, under any circumstances, take a sleeping pill and a laxative on the same night.
  • Dan-Dan
    Dan-Dan Posts: 5,279 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Complete kitchen install btw
    Never, under any circumstances, take a sleeping pill and a laxative on the same night.
  • You paid a third party to fit it?

    I bet howdens will claim they were supply only but what would you do with a sink course you're going to fit it.

    Give them a ring.
  • Dan-Dan
    Dan-Dan Posts: 5,279 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I bought it through my kitchen fitter/builder so not sure which way to turn,get on well with the builder but aware that he did mention before his labour is only paid once should howden items fail
    Things he did such as little snags with silicone he came back for
    As you say will call howdens see what they say but can't imgine a stainless steel sink should be showing signs of rust already !!
    Never, under any circumstances, take a sleeping pill and a laxative on the same night.
  • Dan-Dan wrote: »
    I bought it through my kitchen fitter/builder so not sure which way to turn,get on well with the builder but aware that he did mention before his labour is only paid once should howden items fail
    Things he did such as little snags with silicone he came back for
    As you say will call howdens see what they say but can't imgine a stainless steel sink should be showing signs of rust already !!

    Unless it's scratched.

    Your first port of call then is the builder who supplied and fitted. You have no contract with howdens.

    I have heard of howdens not honouring warranties when a homeowner claims on a kitchen the builder bought.
  • Dan-Dan
    Dan-Dan Posts: 5,279 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    They sent the builder the warranty docs for all the appliances which we have with us
    Never, under any circumstances, take a sleeping pill and a laxative on the same night.
  • nickj_2
    nickj_2 Posts: 7,052 Forumite
    contact your builder - he supplied and fitted it , he will then contact howdens who are responsible for the supply of goods , it will be up to them to sort things out
  • Dan-Dan
    Dan-Dan Posts: 5,279 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    But I guess I will have to pay again for install as builder will say its not his fault goods have failed ?
    Never, under any circumstances, take a sleeping pill and a laxative on the same night.
  • Dan-Dan wrote: »
    They sent the builder the warranty docs for all the appliances which we have with us

    And howdens have a contract with the builder not you.

    Out of interest who's name is on the warranty paperwork?
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