PCN - wrong registration inputed

cleemariner

I have had a reply from Excel. They have chceked the records and have located the ticket that I paid for, however, they have advised me that I have failed to purchase a valid ticket. As a gesture of goodwill, they are prepared to reducee the PCN charge to an admin charge of £10, provided I send suitable documentation. If I do not, then they reserve the right to pursue the full cost of the PCN. If I refuse the offer, they will consider the appeal.


So.. they have offered me a get-out of paying a £10 admin fee (no explanstion of what this is for) My appeal letter sent has effectively been ignored as they haven't considered it within their letter; it is now beyond 35 days of my appeal.

I am likely to use some of the standard letters from the site; they have falied to respond to my appeal within 35 days and as such have not issued a POPLA code. They have confirmed that I made a mistake and that I have a valid ticket, ableit with an incorrect registartion. It would be easy to pay, but it seems a s waste of a tenner.

Thoughts?

bod1467

It's yet another stalling tactic by Excel. They really do beggar belief!

Redx

they clearly stated on TV that they check for this sort of thing before issuing PCN,s (martin cutts and excel at the peel centre) , so I fail to see why you should pay for their mistake or silly rules

you paid for parking , end of in my opinion, a judge would laugh them out of court if it went that far !!

cleemariner

How does this sound? [taken in part from responses above]

'Dear Excel,

Thank you for your letter dated February in response to my appeal. Within the letter, there is no repsonse to my appeal. As you have failed to respond to a registered keeper's appeal and provide a POPLA code within the 35 days as specified by your Code of Practice, I now consider this matter closed.

Should you continue to pursue this matter further then formal complaints will be made to the BPA and DVLA and I may consider raising a claim against you in this matter.

It should also be pointed out that there was no loss incurred to either the landowner or Excel by the alleged contravention as the registered keeper did indeed purchase a ticket. This has been confirmed by yourselves in the letter dated February. The ANPR photographic evidence depicts an alleged overstay of a mere 2 minutes which is challenged as to its accuracy and that no apparent grace period was given; which is a direct breach of your Code of Practice. It is my contention therefore that this charge is punitive and disproporationate and does not reflect any genuine pre-estimate of loss and that in this instance there was no reasonable cause for the keeper's details to be obtained from the DVLA and that Excel are in breach of their KADOE contract.

In your letter, you state that you are prepared to reduce the PCN charge to an administration fee of £10, but you have failed to explain what that administration charge relates to. There are no administartion charges relating to an appeal, which I have submitted and as stated above, you have ignored.

In view of the aforementioned, I therefore expect your written confirmation by return that this parking charge has been cancelled.

xx

Redx

annie

I have reported your disgraceful trolling and flaming post above to the ADMINS HERE

who do you think you are writing that post ?

the OP already told them he had a valid ticket so this should have all been dealt with and cancelled at the first appeal stage so its their fault not his

maybe you should read all of a thread instead of trolling posts like you are doing today ?

cleemariner

AnnieO1234 wrote: »

OP the admin fee will cover the cost of the letters you have received and obtaining details from DVLA.

Excel haven't stated this. If they had accepted my appeal, would I have still had to pay these costs? They have failed to respomd to my appeal despite me providing details as the registered keeper

Redx

cleemariner wrote: »

Excel haven't stated this. If they had accepted my appeal, would I have still had to pay these costs? They have failed to respomd to my appeal despite me providing details as the registered keeper

you are not liable for their running costs , although I suppose they may have a point that the incorrect registration has incurred costs until you told them different by explaining the incorrect reg number so that they looked for that one

had they had a pay and display on exit barrier etc (like the one at salford royal where I was a few days ago) then you would not have incurred a charge , its their system if they wish to use anpr and ticket machines and they should allow for drivers making mistakes but the fact is that the landowner made no loss that day and if they had better systems in place for checking the cars on site for valid tickets (like on a train or a bus) then the situation would not have arisen

they could for instance have checked all the reg numbers against the anpr details and noticed they had a ticket listed for the other reg and no photos of it , and especially when you appealed with the details , they accepted in the video that drivers can and do make mistakes

Guys_Dad

Devil's advocate here.

You could have got that ticket from another driver. So you would have to send in copies of the 2 VR docs to show that they were both your cars.

Now you need to ask yourself the following question. Accepting that you paid, but equally accepting that you made a mistake that caused them to write to you, it is undeniable that you have put them to some cost - if no more than stamps, DVLA fee, stationery and a bit of time.

If I was looking impartially at this, I would say they are out of pocket because of your mistake. So does £10 seem unreasonable as it was clearly your error? Maybe a bit over their actual costs, but not hugely.

My track record on giving advice on fighting PPCs is pretty good, I think. But sometimes you need to stand back, consider the facts, be honest with yourself and be pragmatic.

Personally, I would send then £5 or £6 saying this was to cover the costs you put them to, enclosing the proof you own both cars.

Redx

Guys_Dad wrote: »

Devil's advocate here.

You could have got that ticket from another driver. So you would have to send in copies of the 2 VR docs to show that they were both your cars.

Now you need to ask yourself the following question. Accepting that you paid, but equally accepting that you made a mistake that caused them to write to you, it is undeniable that you have put them to some cost - if no more than stamps, DVLA fee, stationery and a bit of time.

If I was looking impartially at this, I would say they are out of pocket because of your mistake. So does £10 seem unreasonable as it was clearly your error? Maybe a bit over their actual costs, but not hugely.

My track record on giving advice on fighting PPCs is pretty good, I think. But sometimes you need to stand back, consider the facts, be honest with yourself and be pragmatic.

Personally, I would send then £5 or £6 saying this was to cover the costs you put them to, enclosing the proof you own both cars.

totally agree with the above , even being devils advocate the OFT stated £12 was a fair charge so a tenner isnt totally out of bounds either but had this all been sorted out at the first appeal then £5 or £6 would be reasonable to cover the costs as said above so is still reasonable due to their beating around the bush

Coupon-mad

I wouldn't pay Simon Renshaw-Smith a penny, he's rich enough already off the back of a constant flow of money from stupid/naïve victims, old people & families who are scared by what they think is a real parking ticket. And prior to Excel he was a clamper of course - so IMHO not someone worthy of anything. It's the principle really of not paying this firm any money as they don't earn it.

If the OP offers £5 we know what Excel will say - so there really is no choice, on principle, the OP needs to insist on cancellation or their POPLA code!