SKY Bb Unlimited

macman

Do a Quiet Line test from the BT test socket and from the master or extension socket.
http://support.zen.co.uk/kb/Knowledgebase/Performing-a-Quiet-Line-Test
Pointless exploring other options yet. If you have a noisy line, that needs to be sorted first. If it is noisy, report it to your line rental provider as a line fault (not as a broadband fault).

albionrovers

Thanks all, I'll report back.

Sparx

Have you tried plugging your router directly into the test socket then, behind the master socket faceplate? Do this and check your router stats.

albionrovers

Will do......

albionrovers

Update.
Router stats went to just over 5 mb/s plugging directly into the test socket.
Sky stated that there was excessive noise on my line and that they would run a line test before committing to sending an engineer out to my house.
I have just received a text stating that they have fixed my line and to get back in touch if I have any more issue.
My latest Q is :-
Are Sky just taking the p***? Because it sure feels that way. I won't know my new stats until I get home later.

Gordon_Hose

I used to get 10Mb with an attenuation of 37Db, plugged into the test socket, on Sky LLU.

Something's not right with your connection.

penrhyn

I've had some of their random texts before now, rarely are they accurate.
I'd do my own quiet line test when you get home.

Shamelessly copied from another forum:-



Quiet Line Test

Unplug any extention phones, extention cables, answer machines or fax (anything except the phone you will use to do the test!).

Plug a normal touch tone phone directly into the BT master socket.

Dial 17070, press option 2 (quiet line test)

You should hear 'Quiet Line Test' and then silence, there should be no pops, clicks, whistles, buzzing etc. If there is noise on the line, make sure it's not your phones connection to the socket (wiggle it about a bit) and that you are using the master socket. If you are sure its the line making the noise then dial BT (or WorldOnline) and report the fault, they should be able to sort it out. Remember that 'mis-reporting' a fault (e.g. if it turns out to be your phone, extention cord etc.) may be charged a call-out fee by BT (/WOL).

albionrovers

Thanks for replies, report back later.
And post new stats, if any.