Case has been resolved. Thank you to Trans Pennine Express, good customer service

yorkie2

warehouse wrote: »

Good luck if you ever try that, never going to happen.

I've seen it happen!

But there is insufficient information in the opening post to assess the likehihood of it happening for the journey in question.

davenport151

geordie_taxi wrote: »

Incorrect, it is an 'authorised person' that enforces the byelaws and 'authorised person' means:

(i) a person acting in the course of his duties who:
(a) is an employee or agent of an Operator, or
(b) any other person authorised by an Operator, or

(ii) any constable, acting in the execution of his duties upon or in
connection with the railway;

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/4202/railway-byelaws.pdf


For example the BTP. Among others.

And as mentioned above I have seem it happen.

Becles

houseimprover wrote: »

Did the ticket specifically say quiet carriage? If so this maybe your only chance of taking it further.

That doesn't mean anything.

I recently went to an away football match with my sons. Knowing that football fans can get drunk and stupid, I purposely booked the quiet carriage.

When we got to York, a large group of extremely drunk women got on the train and sat in the quiet carriage. They sang loudly, swore, fell off their seats and made lewd comments to men in the carriage.

The train guard just said it always happens when evening trains go through York and just shrugged his shoulders.

I did write and complain to the train company but they just said a quiet coach is a request to be quiet and they can't do anything if passengers refuse to respect this.

geordie_taxi

davenport151 wrote: »

For example the BTP. Among others.

You didn't state that in your incorrect orginal post.

davenport151 wrote: »

Not sure if this is worth a mention but its the British Transport Police that enforce the railyway bylaws

I was just correcting your poor post, to inform readers that responsibility of enforcing railway byelaws is not just done by the police.

rev_henry

Asking for a refund in these circumstances is like asking for a refund of your council tax because some football hooligans were abusive towards you whilst walking to work.

Why didn't you pull the emergency cord or call the police whilst on the train?!

davenport151

geordie_taxi wrote: »

You didn't state that in your incorrect orginal post.

Fair enough.


I was just correcting your poor post, to inform readers that responsibility of enforcing railway byelaws is not just done by the police.

I realise that geordie_taxi, thanks for taking the time to correct this but the response was to the guy who had not been able to contact anyone on the train. I thought a call to the BTP would be the next logical step.

By the way what do people think about several comments of pulling the emergency cord? Did this situation call for it?

bernina1

I agree with Jennifer_Jane (post 9).

Regardless of any rules or regulations, the rail company could offer a refund or some form of compensation if it chooses to (i.e. a goodwill gesture). It could be argued that would set a precedent allowing lots of fraudulent claims. However, I assume rail companies keep a record of claims and a receipt has to be submitted, which would indicate whether a claimant is taking advantage.

The rail company apologised for the situation, so taking this at face value, maybe they do have a record either from other passengers claiming or CCTV on the train, or from the member of staff at the station who the poster referred to.

The idea of pulling the emergency cord seems an incredibly bad one to me. Is this the cord that enables you to talk to the driver and carries a heavy fine for misuse? I probably wouldn't have rung 999 unless I considered it a real emergency, as it seems it was a very uncomfortable situation rather than a dangerous one. I will save the BTP 0800 number on my phone though in case ever needed!

Ultimately, I don't think it is unreasonable to expect a train official to move through the train a few times over the course of a 4 hour journey and to ask people to behave themselves if they are being rowdy.

photome

bernina1 wrote: »

I agree with Jennifer_Jane (post 9).

Regardless of any rules or regulations, the rail company could offer a refund or some form of compensation if it chooses to (i.e. a goodwill gesture). It could be argued that would set a precedent allowing lots of fraudulent claims. However, I assume rail companies keep a record of claims and a receipt has to be submitted, which would indicate whether a claimant is taking advantage.

The rail company apologised for the situation, so taking this at face value, maybe they do have a record either from other passengers claiming or CCTV on the train, or from the member of staff at the station who the poster referred to.

The idea of pulling the emergency cord seems an incredibly bad one to me. Is this the cord that enables you to talk to the driver and carries a heavy fine for misuse? I probably wouldn't have rung 999 unless I considered it a real emergency, as it seems it was a very uncomfortable situation rather than a dangerous one. I will save the BTP 0800 number on my phone though in case ever needed!

Ultimately, I don't think it is unreasonable to expect a train official to move through the train a few times over the course of a 4 hour journey and to ask people to behave themselves if they are being rowdy.

As I said in an earlier post.

would you expect refunds for everyone who has experienced loud/abusive travellers on all public transport including flights?

If you do think its worth me writing to Virgin for a couple of transatlantic refunds

bernina1

No I wouldn't expect a refund (because they are not obliged to provide it), but in theory I would request at least some of my money back if the behaviour of the loud / abusive travellers was as bad as is alleged in this case. Good customer services would consider this if they wanted my custom in future. In the past I have been delayed on trains and have been given free tickets for future travel (I didn't request this, they just did it for goodwill purposes). Not a like for like comparison of course, but indicative of discretion they can exercise.

I assume your question was tongue in cheek - but I don't think it unreasonable to request some form of compensation / some refund if there is a prolonged unreasonable situation that could've been dealt with but wasn't. If I was paying x hundreds for a flight then I would expect a decent level of comfort and for staff to try and ensure reasonable behaviour.

Altarf

bernina1 wrote: »

The idea of pulling the emergency cord seems an incredibly bad one to me. Is this the cord that enables you to talk to the driver and carries a heavy fine for misuse? I probably wouldn't have rung 999 unless I considered it a real emergency, as it seems it was a very uncomfortable situation rather than a dangerous one.

If the OP felt that they were being threatened, then pulling the emergency cord and phoning the police would be exactly the right thing to do, especially as it seems the train staff were ignoring their obligations.