Case has been resolved. Thank you to Trans Pennine Express, good customer service

Auntie_Allodoxaphobia

No the railway ain't the police but they have byelaws, namely byelaw 6 which makes offensive/unacceptable behaviour an offence. OP I would rewrite a letter of complaint back to the train company stating how they failed to uphold this byelaw once you reported it to rail staff, neglecting their duty of care towards passengers.

How do we know this, there is no suggestion that the OP alighted at a terminal.
The member of staff could have reported it and the police met the train at the next station!!

Though it seems odd that there were no staff to be seen in 1st class on a long journey as TOCs usually provide an at seat refreshment service.
It's also curious that the OP equates drunken football fans with thieves and vandals

In your very first post on MSE you said that you were living in Holland

Perhaps the OP was on a Dutch train

geordie_taxi

DaveTheMus wrote: »

He didn't report it to the member of staff until after he arrived at his destination....

Auntie_Allodoxaphobia wrote: »

How do we know this, there is no suggestion that the OP alighted at a terminal.
The member of staff could have reported it and the police met the train at the next station!!

thank you auntie for answering daves poor assumptions, but to answer your question the OP stated nothing was done about the abuse after he informed a member of staff.

b4gb4g wrote: »

I did manage to inform a staff member at a train station about the abuse that had occurred, but nothing came of it.

Auntie_Allodoxaphobia wrote: »

Though it seems odd that there were no staff to be seen in 1st class on a long journey as TOCs usually provide an at seat refreshment service.
It's also curious that the OP equates drunken football fans with thieves and vandals

perhaps the on train staff did see the drunken football fans and decided it was safer for them to lock themselves away in the guards van and that the passengers should fend for themselves.

Either way train companies have a duty of care to enforce railway byelaw 6 to safeguard their passengers from any abusive behavior and in this day and age, passengers who pay a lot of money to travelling by train, should not have to feel scared or intimidated, this should be the grounds of the OP's complaint.

davenport151

Not sure if this is worth a mention but its the British Transport Police that enforce the railyway bylaws -Not sure if you had your mobile but you could have contacted them on 0800 40 50 40 and let them know of the incident. Then again if that was the case you could have also contacted the train company itself.

photome

If compensation/refund is in order can it be back dated, I have lost count the number of times I have had to listen to rowdy people on trains, buses and planes.

Can i claim back the cost of a transatlantic flight due to the noisy stag partys on a flight to Vegas

wealdroam

photome wrote: »

If compensation/refund is in order can it be back dated, I have lost count the number of times I have had to listen to rowdy people on trains, buses and planes.

It will be difficult to claim if you have lost count, won't it?

geordie_taxi

davenport151 wrote: »

Not sure if this is worth a mention but its the British Transport Police that enforce the railway bylaws

Incorrect, it is an 'authorised person' that enforces the byelaws and 'authorised person' means:

(i) a person acting in the course of his duties who:
(a) is an employee or agent of an Operator, or
(b) any other person authorised by an Operator, or

(ii) any constable, acting in the execution of his duties upon or in
connection with the railway;

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/4202/railway-byelaws.pdf

photome wrote: »

Can i claim back the cost of a transatlantic flight due to the noisy stag partys on a flight to Vegas

I have, missus G_T got a nice bunch of flowers for an apology.

photome

geordie_taxi wrote: »

Incorrect, it is an 'authorised person' that enforces the byelaws and 'authorised person' means:

(i) a person acting in the course of his duties who:
(a) is an employee or agent of an Operator, or
(b) any other person authorised by an Operator, or

(ii) any constable, acting in the execution of his duties upon or in
connection with the railway;

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/4202/railway-byelaws.pdf



I have, missus G_T got a nice bunch of flowers for an apology.

well done but I really want a full refund, like the OP

goonarmy

BTP are contactable on 999
Fear for your posessions and personal safety would warrent this in this case. And if they were football fans then im surpised they didnt have an escort from the btp anyway.

yorkie2

b4gb4g wrote: »

...but ultimately no refund. Am I entitled to one?

No, you are not entitled to a refund.

warehouse

Auntie_Allodoxaphobia wrote: »

Did not the OP have a mobile phone, could not they have rung the police to make them aware of the situation which would have seen the train met by them at it's next stop

Good luck if you ever try that, never going to happen.